Equine Veterinary Support Assistant

About the Position
South Shore Equine Clinic & Diagnostic Center is seeking a dedicated and versatile team member to join our practice in a unique hybrid role that combines the responsibilities of both a Veterinary Technician and a Client Service Representative. This position is ideal for someone with a solid foundation in horsemanship, strong communication skills, and a passion for both patient care and client service.

In this role, you will support our veterinarians in the field and hospital while also serving as a key point of contact for our clients. The position blends hands-on equine technical skills with administrative and client service responsibilities, providing a dynamic and rewarding career opportunity.

We are hiring for both full-time and part-time schedules. For candidates who are interested, there are additional opportunities to take on laboratory responsibilities, assist with inventory management, and participate in technical on-call coverage

Key Responsibilities

Technical & Patient Care

• Assist veterinarians in the diagnosis and treatment of equine medical cases both in-clinic and ambulatory settings.
• Provide care for hospitalized patients.
• Assist with patient admission and discharge, ensuring smooth transitions, accurate documentation, and clear client communication.
• Handle horses safely and confidently, including trailering.
• Process laboratory samples and maintain accurate records.
• Support facility and equipment maintenance as needed.

Client Service & Administration

• Manage client communications via phone, email, and text in a professional and timely manner.
• Schedule appointments and coordinate farm calls efficiently.
• Provide excellent client service and education, supporting both patients and owners.
• Use practice management software to document interactions and medical records.
• Handle accounts receivable, including sending invoices/statements, processing payments, and discussing balances with clients.
• Prepare client estimates as directed by veterinarians.
• Organize, scan, and maintain client documentation.
• Assist with general office organization and cleanliness.

The Ideal Candidate

• Strong horse handling skills with 5+ years of barn experience.
• Background in equine medical knowledge and terminology.
• Excellent verbal and written communication skills.
• Reliable, adaptable, and able to stay composed in stressful situations.
• Team player who thrives in a fast-paced, collaborative environment.
• Proficiency with computers, tablets, cloud-based systems, and Microsoft Office (Outlook, Word, Excel).
• Valid MA driver’s license and dependable transportation.
• Ability to lift 50 lbs.
• Motivated, dependable, and passionate about both equine care and client service.

Schedule

• Full-time or part-time opportunities available.
• Flexibility required for weekday and weekend shifts during the morning, afternoon, and early evening hours.

Compensation & Benefits

• Competitive salary based on experience.
• Uniform allowance.
• Paid time off (vacation and sick days).
• Paid holidays.
• Employee Horse Health Care Package (Wellness Plan & Colic Assistance Plan).
• 401(k) with employer match.
• Comprehensive insurance options: medical, dental, vision, HSA/FSA, short/long-term disability, life insurance, accident/critical illness/hospital indemnity.
• Pet insurance.
• Mentorship and professional development opportunities.

Join Our Team
At South Shore Equine Clinic, patient care and client service go hand in hand. Our doctors and staff foster a supportive, growth-oriented culture where every team member is valued. If you are motivated, adaptable, and eager to contribute to both clinical care and client support, we’d love to hear from you.

To learn more about our practice, please visit: www.ssequineclinic.com