Hospital Operations Manager - Merrimack County
National Veterinary Associates
Job Description
National Veterinary Associates is currently looking for experienced, full-time Hospital Operation Managers in NH to join our team of skilled and compassionate animal lovers in providing exceptional veterinary care and customer service to our clients and their animal family members in Merrimack County!
These roles demand a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians.
The successful candidate will have experience in Human Resources, Personnel Management, Marketing, and Business Development. Additionally, strong financial and operational acumen will be required and utilized daily.
For more information about NVA, please visit https://www.nva.com/
- Complete ownership of P&L, accountable for the hospital's performance
- Collaborate with regional leadership to identify trends and forecast the hospital's needs
- Manage accounts receivable
- Oversee hospital inventory and control facility and administrative costs
- Manage payroll for hospital staff
- Develop the hospital schedule and manage labor costs
- Champion change and identify, document, share, and promote best practices
- Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
- Implement new technologies and initiatives to improve operational efficiency
- Establish and drive the culture of the hospital
- Track and maintain current licensures for all DVMs
- Provide feedback and handle challenging conversations
- Demonstrate and reinforce the highest level of client service
- A bachelor’s degree in business or a related field is preferred
- 3-5 years of experience in a managerial role, including customer service experience
- Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus
- Competitive base salary
- Annual Bonus Opportunity up to $15k
- Health Insurance Benefits
- Free Mental Health Benefit Options
- 401k with Match
- Competitive PTO Plan
- Continuing Education Stipends
- Fair Work-Life Balance