Human Resources Generalist
NVA Canada
Job Description
Come join an energetic and highly skilled People team at NVA Canada!
Who we are
National Veterinary Associates ("NVA") is the largest private owner of freestanding veterinary hospitals, pet resorts and specialty pet hospitals in the United States, Canada, Australia and New Zealand. Each general practice hospital, specialty hospital and pet resort operates under their own brand. With recent rapid growth locally, NVA Canada is looking for dynamic people with the ability and knowledge to manage the operation today and tomorrow, while also looking to scale support for a much larger and complex growing organization.
A cornerstone of the NVA culture is a servant leadership approach to our business, our hospitals, our pet resorts and our teams. We find people who exemplify the same servant leadership approach are best suited for NVA. We are a support centre and community that cares for the care giver and dedicated to the love of animals and the people who love them.
The Opportunity
We’re growing our HR team at NVA Canada! Reporting to the Manager, Human Resources, our successful HR Generalist (Canada West) will act as a trusted advisor to our Hospital Operations teams and practice leaders across our Canada West hospital locations. You will support a variety of hospital leadership teams to provide exceptional people support, while also working closely with the broader people team on a variety of projects and initiatives. You have excellent communication and interpersonal skills as well as a knack for addressing complex employee issues with the confidence to go against the grain when needed. You thrive in a fast-paced and changing environment, with a blend of creativity, collaboration, and critical thinking skills. Please note: We are open to applicants anywhere in Canada however this role will support PST and EST time zones.
What you will do:
- Oversee and provide day to day HR support, guidance, and advice related to employee relations, performance consulting, people development, and employment legislation
- Own and oversee complex employee relations issues including guidance to fair and legal resolutions, performance management, and terminations
- Partner with leadership to review people development and improvement plans to support and enhance employee performance and development
- Facilitate investigations into discrimination, harassment, or other labour law complaints, ensuring proper process and documentation
- Maintain knowledge and understanding of trends, best practices, regulatory changes, and new technologies in human resources and employment law
- Collaborate with the Operations teams to create workplace policies and procedures to ensure compliance with labour laws
- Work closely with the HR Leadership team to understand regional hospital needs and collaborate on relevant programs and initiatives
- Post open jobs and manage the applicant pipeline for open positions related to Corporate Recruitment.
- Act as the first contact point for HR support requests, such as policy/procedure interpretation, exit interviews, and employee relations issues and route to appropriate person/team.
- Prepare various administrative correspondences, which can include; employment letters, merit increase letters, bonus letters, new hire packages, STD correspondence and process employee status changes, including promotions, transfers, and terminations.
- Responsible for creating, maintaining and updating Human Resources information, processes and tools on intranet so that appropriate and up to date materials are available to our Community, ie: onboarding program, templates and other resources that support
- Manage confidential files and other privileged information in a professional manner
You’ll be great in this role if:
- You have 3+ years as an HR Generalist or equivalent experience
- You are a natural people person and people feel comfortable coming to you. You thrive in your ability to build and foster high trust relationships
- You are driven and action oriented and you approach each situation with energy and enthusiasm
- You are a dot connector and have a knack for problem solving by digging deep into a problem to make an informed decision
- You have exceptional time management and organizational skills
- You have incredible attention to detail and pride yourself on thoroughness and accuracy
- You love to embrace new ideas and challenges. You are highly accountable and deliver on your commitments.
It’s a bonus if you have:
- Experience working in the veterinarian or dental and healthcare industries, or retail and hospitality management
- CHRP is considered an asset
- Familiarity with MS Suite and Ceridian Dayforce
