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NVA

Multi-site Hospital Operations Manager - metro Detroit

National Veterinary Associates

Job Description

We are looking for an exceptional Multi-Site Hospital Operations Manager to lead 2 locations in metro Detroit!

We are looking for a people centric leader who blends their knowledge of veterinary medicine with a knowledge of personnel management and business acumen to implement strategic and data driven decisions. We have a well-established infrastructure of support staff who are looking for a skilled and dynamic operational leader to guide them to learn and grow beyond their expectations.

Ideal candidates for this role have previous operations experience in HR/people management, P&L/budgeting, strong organizational and planning skills, high levels of customer service and a proven track record of thriving in a servant leadership business operations environment. While a background in the veterinary industry is preferred, it’s not required. We are open to business operations leaders from retail, hospitality or other service and servant leadership related industries. Multi-site operations experience strongly preferred but not necessary.


If you are a high-level, collaborative leader who enjoys building and developing teams + you have a passion for animals, we’d love to talk with you about this incredible opportunity to join our rapidly growing business and teams in the metro Detriot area including Oakland, Wayne and Macomb counties. 

NVA hospitals offer a Comprehensive Compensation Package, Health Benefits, Pet Perks, and a fair Work-Life Balance!


The Opportunity:

As a Multi-site Hospital Operations Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of each hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position at both locations.


Responsibilities:

  • Complete ownership of P&L, accountable for the hospital's performance
  • Collaborate with regional leadership to identify trends and forecast the hospital's needs
  • Manage accounts receivable
  • Oversee hospital inventory and control facility and administrative costs
  • Manage payroll for hospital staff
  • Develop the hospital schedule and manage labor costs
  • Champion change and identify, document, share, and promote best practices
  • Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
  • Implement new technologies and initiatives to improve operational efficiency
  • Establish and drive the culture of the hospital
  • Track and maintain current licensures for all DVMs
  • Provide feedback and handle challenging conversations
  • Demonstrate and reinforce the highest level of client service


Qualifications:
  • A bachelor’s degree in business or a related field is preferred
  • 3-5 years of experience in a managerial role, including customer service experience
  • Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus


Benefits:
  • $80,000 - $100,000 annual salary
  • Annual Bonus Opportunity 
  • Health Insurance Benefits
  • Free Mental Health Benefit Options
  • 401k with Match
  • Competitive PTO Plan
  • Continuing Education Stipends
  • Fair Work-Life Balance



National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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This Job

Location:

Royal Oak, Michigan, United States

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