The PIMS Implementation Manager plays a pivotal role in the successful rollout of Practice Information Management Systems (PIMS), related technology platforms, and the standard code design and organizational practices across our hospital network. This role is responsible for managing the implementation team and driving project timelines, facilitating cross-functional coordination, and ensuring each site's transition to new systems is smooth, strategic, and aligned with broader organizational goals. The ideal candidate brings strong project management skills, a calm presence under pressure, and an eye for continuous improvement.

Key Responsibilities:

Project Planning & Timeline Management

• Own and manage detailed project plans and timelines across all implementation phases.
• Coordinate with hospital leadership, internal teams, and vendors to align on scope, expectations, and resourcing.
• Facilitate weekly project management meetings to ensure project milestones are on track and expectations are managed across all stakeholders.
• Document, track, and escalate risks, blockers, and resource constraints.

Team & Stakeholder Coordination

• Function as the central point of contact between hospital teams, vendors, trainers, and internal stakeholders.
• Maintain accountability across all parties by ensuring task completion and flagging performance concerns or delays.
• Promote clear and proactive communication across cross-functional partners and project teams.

Go-Live Leadership

• Serve as the on-site project lead during Go-Live events.
• Facilitate daily huddles to monitor progress, resolve issues, and maintain implementation momentum.
• Ensure that vendor and internal resources are deployed and scheduled effectively.
• Maintain a calm, organized presence and support a positive team environment during Go-Live.

Post-Go-Live Follow-Up

• Coordinate debriefs, lessons-learned meetings, and satisfaction surveys to assess success and identify improvement areas.
• Support hospital transitions from hyper-care to long-term support, clearly communicating support structure changes.
• Track and report adoption and performance metrics tied to Go-Live and post-implementation.

Process Improvement & Enablement

• Collaborate with the Core Applications Manager to review, escalate, and coordinate requests related to new workflows, tools, or implementation process changes.
• Contribute to the development and maintenance of the Implementation Playbook and SOP documentation.
• Use feedback loops and focus group insights to drive improvements in implementation processes.
• Assist with future technology rollouts including PACS, payment systems, referral tools, and inventory systems.

Performance Metrics & Reporting

• Deliver weekly, monthly, and quarterly implementation performance reports including project health, CSAT scores, and lessons learned.
• Track and maintain Go-Live execution quality, budget performance, and operational efficiency metrics.

Required Qualifications:

• 4+ years of experience in project management or implementation roles
• Proficiency with project management tools (e.g., Smartsheet, Excel, Teams)
• Exceptional organizational, communication, and  interpersonal skills
• Experience in stakeholder management across multiple departments
• Experience leading and managing a team
• Ability to manage competing priorities in a fast-paced environment
• Willingness to travel up to 50% during implementation periods

Preferred:

• PMP or CAPM certification
• Experience with ezyVet, SmartFlow, or similar PIMS platforms
• Familiarity with veterinary workflows (clinical operations, billing, diagnostics)
• Change management or clinical training experience
• Background in veterinary medicine or healthcare implementation