People Coordinator
National Veterinary Associates
Job Description
Title: People Coordinator
Reports To: Vice President, People & Compliance
Job Summary:
The People Coordinator provides critical administrative and operational support to both the People Business Partner (PBP) team and the Team Member Relations (TMR) team for NVA General Practice. This role ensures smooth execution of day-to-day People activities, helps maintain organized systems, and supports initiatives that foster a positive and compliant work environment. The ideal candidate is detail-oriented, proactive, and highly organized, with a passion for supporting people-focused work.
Company Overview:
National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.
Key Responsibilities:
• Manage and triage Retriever Tickets (ServiceNow) and the HR inbox, ensuring timely follow-up and resolution.
• Triage cases that come in through NAVEX and direct to TMR or PBP Team as appropriate.
• Coordinate investigation logistics for the TMR and PBPs, including scheduling, document preparation, and secure file management.
• Maintain and update org charts to ensure accuracy.
• Maintain and organize the HR document library, ensuring proper version control and accessibility to ensure compliance across NVA GP.
• Assist in preparing HR reports and metrics of People data.
• Support policy and program rollouts for both the TMR and PBP teams for all of NVA GP.
• Track timelines and follow-ups for investigations, policy updates, and other People team initiatives.
• Prepare materials for audits, and leadership updates in partnership with PBPs and TMR.
• Prepare materials for monthly division updates
• Provide general administrative and project support to ensure smooth daily operations for both teams.
Minimum Knowledge, Skills, and Abilities:
• 3+ years of administrative, HR, or coordinator experience, preferably in a fast-paced, multi-location environment.
• High school diploma required; Associates degree preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• High attention to detail, accuracy, and confidentiality.
• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Copilot) and comfort learning new systems.
• Experience with HRIS and case management systems (e.g., Dayforce, NAVEX) preferred.
Compensation:
The compensation for this position includes an hourly rate of $24-$28 per hour.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.