Pet Resort Manager

Location: Purcellville, Virginia
Job Type: Full-Time

About Us:
Blue Ridge Pet Resort is a premier pet resort dedicated to providing top-quality care, comfort, and enrichment for pets while their owners are away. We pride ourselves on creating a safe, fun, and nurturing environment where pets receive personalized attention and exceptional service.

Job Overview:
We are seeking a passionate, organized, and experienced Pet Resort Manager to lead our team and ensure the highest standards of care for our guests. The ideal candidate will have a strong background in animal care, team leadership, and customer service, with a commitment to maintaining a welcoming and well-run facility.

Key Responsibilities:

• Oversee daily operations of the pet resort, ensuring a safe, clean, and friendly environment for pets and clients.

• Manage and lead a team of pet care associates, groomers, and front desk staff, including hiring, training, and scheduling.

• Ensure all pets receive proper care, including feeding, exercise, medication administration, and enrichment activities.

• Provide exceptional customer service, addressing client questions, concerns, and special requests with professionalism and empathy.

• Maintain accurate records of pet care, reservations, and client information.

• Monitor and maintain cleanliness and safety standards throughout the facility.

• Develop and implement policies and procedures to improve efficiency and quality of care.

• Collaborate with veterinary partners, suppliers, and other external contacts as needed.

• Handle emergency situations with calmness and competence.

• Promote the resort’s services through marketing and community outreach efforts.

Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

• 3+ years of experience in pet care, veterinary services, or animal boarding, with at least 1 year in a managerial role.

• Strong leadership, organizational, and communication skills.

• Deep understanding of animal behavior, health, and safety.

• Ability to manage multiple priorities and adapt to changing situations.

• Proficiency with computer systems and booking software.

• A genuine love for animals and commitment to their well-being.

Benefits:

• Competitive salary based on experience.

• Health, dental, and vision insurance.

• Paid time off and holidays.

• Employee discounts on pet care services.

• Opportunities for professional development and growth.