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Pet Resort Manager

Blue Ridge Veterinary Associates

Job Description

Blue Ridge Pet Resort

About Us Blue Ridge Pet Resort is a premier pet resort dedicated to providing top-quality care, comfort, and enrichment for pets while their owners are away. We pride ourselves on creating a safe, fun, and nurturing environment where pets receive personalized attention and exceptional service.

Job Overview

We are seeking a passionate, organized, and experienced Pet Resort Manager to lead our team and ensure the highest standards of care for our guests. The ideal candidate will have a strong background in animal care, team leadership, and customer service, with a commitment to maintaining a welcoming and well-run facility.

Key Responsibilities

  • Operations Leadership: Oversee daily operations to ensure a safe, clean, and friendly environment for pets and clients.

  • Team Management: Lead a team of pet care associates, groomers, and front desk staff—including hiring, training, and scheduling.

  • Quality of Care: Ensure all pets receive proper care, including feeding, exercise, medication administration, and enrichment activities.

  • Customer Excellence: Provide exceptional service by addressing client questions, concerns, and special requests with professionalism and empathy.

  • Administration: Maintain accurate records of pet care, reservations, and client information.

  • Facility Safety: Monitor and maintain cleanliness and safety standards throughout the resort.

  • Process Improvement: Develop and implement policies to improve efficiency and quality of care.

  • External Relations: Collaborate with veterinary partners, suppliers, and external contacts.

  • Emergency Response: Handle urgent situations with calmness and competence.

  • Growth: Promote the resort’s services through marketing and community outreach efforts.

Qualifications

  • Education: High school diploma or equivalent (Bachelor’s degree preferred).

  • Experience: 3+ years in pet care, veterinary services, or animal boarding.

  • Leadership: At least 1 year in a managerial or supervisory role.

  • Skill Set: Strong organizational and communication skills with a deep understanding of animal behavior, health, and safety.

  • Tech Savvy: Proficiency with computer systems and booking software.

  • Passion: A genuine love for animals and a steadfast commitment to their well-being.

Benefits

  • Compensation: Competitive salary based on experience.

  • Insurance: Health, dental, and vision coverage.

  • Time Off: Paid time off and holiday pay.

  • Perks: Employee discounts on pet care services.

  • Growth: Opportunities for professional development and career advancement.


    Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.

 

Website: https://www.blueridgevets.com/

Address: 120 E Cornwell Ln, Purcellville, VA 20132

 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
 
• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
 
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
 
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This Job

Location:

Purcellville, Virginia, United States

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