Title: Senior Specialist, Team Member Relations

Reports To: Director, Employee Relations

The Sr. Specialist, Team Member Relations plays a critical role in fostering a positive work environment, resolving employee issues, and ensuring compliance with company policies and employment laws. This role requires a proactive individual who can handle complex employee relations matters while maintaining the highest level of confidentiality and professionalism.

National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.

• Serve as one of the first points of contact for team members, managers & People Business Partners regarding team member relations issues, including performance management, conflict resolution, and disciplinary actions.

• Investigate and resolve team member complaints in a fair and timely manner.

• Provide guidance to managers and People Business Partners on handling sensitive employee relations matters, ensuring consistency with company policies and best practices.

• Ensure compliance with federal, state, and local employment laws and regulations, as well as company policies.

• Assist in the development, implementation, and communication of team member relations policies and procedures.

• Support the Director, Team Member Relations in conducting audits and ensuring adherence to labor laws and company standards.

• Mediate and resolve workplace conflicts, facilitating discussions between team members and management to reach amicable solutions.

• Provide coaching and guidance to managers and People team members on conflict resolution techniques and strategies.

• Maintain accurate and detailed records of team member relations cases, investigations, and outcomes.

• Prepare reports and analyze trends related to team member relations issues, making recommendations for improvements where necessary.

• Partner with our Talent Management team to assist in the design and delivery of training programs for People Leaders on topics such as conflict resolution, performance management, and company policies.

• Stay current on team member relations trends and best practices, sharing knowledge with the broader People team and people leaders.

• Collaborate with other members of the People and Legal teams on inter-departmental issues and special projects, as assigned

• Bachelor’s degree in human resources, business administration, or a related field

• Minimum of 4 – 7 years of experience in employee relations

• Demonstrated ability to assist in implementing and upholding employee relations strategies that align with NVA GP’s goals

• Experience in a multi-location organization, preferably in healthcare, veterinary services, or a similar industry is preferred

• Working knowledge of HR laws and regulations, including FMLA, FLSA, ADA, EEO, and other federal, state, and local employment laws

• Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely

• Proven ability to influence and build relationships at all levels of the organization

• Experience is creating proactive solutions to employee relations problems and resolving disputes effectively and efficiently

• Experience in assisting with complex employee relations issues and conducting workplace investigations

• Excellent interpersonal and communication skills, with the ability to handle sensitive situations with discretion and diplomacy

• Proven ability to manage multiple priorities and projects in a fast-paced environment

• High level of integrity and discretion in handling confidential information

• Strong analytical, problem-solving, and decision-making skills

• Strong problem-solving and conflict resolution skills.

• Proficiency in HRIS systems and Microsoft Office Suite.

The compensation for this position includes a base salary range of $95,000-$105,000 and opportunity for an annual incentive.