At Prescott Animal Hospital, we challenge the status quo by striving for excellence in our delivery of "Care and Comfort for Pets and People." We offer a fun, fast-paced, and dynamic work environment and are committed to providing every patient with high-quality care and compassion.

We are currently seeking a Part-Time to Full-Time Veterinary Assistant to work in a Customer Service Representative (CSR) role at our busy and growing practice.

This position is ideal for an experienced Veterinary Assistant who enjoys client interaction, thrives in a fast-paced environment, and understands the unique needs of a veterinary hospital. While the primary focus of this role is customer service and reception duties, a strong veterinary background is essential.

Responsibilities

• Welcome clients and patients in a friendly, professional manner
• Answer phones and respond to client inquiries
• Schedule appointments and manage appointment flow
• Process payments and maintain accurate patient records
• Communicate effectively with veterinarians, technicians, and clients
• Support the veterinary team with patient care and administrative tasks as needed
• Maintain a positive and organized reception area
• Deliver exceptional customer service while demonstrating compassion for both pets and their owners

Qualifications

Required

• Previous experience working in a veterinary hospital
• Veterinary Assistant experience preferred
• Strong communication and customer service skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional, compassionate, and positive attitude
• Ability to work independently while contributing to a collaborative team environment

Valued Attributes

• Leadership
• Initiative
• Accountability
• Commitment to continuing education and professional development
• Ability to help foster a positive, team-oriented workplace culture

What We Offer

• Competitive salary based on experience
• Continuing Education (CE) opportunities
• Uniform allowance
• Health benefits
• Supportive team/family-oriented work environment
• Opportunities for professional growth and development

Join Our Team

If you share our passion for providing exceptional care and customer service and are looking to become part of a fun, supportive, and dedicated team, we would love to hear from you.

Please Note: This position requires previous veterinary hospital experience. Only candidates with veterinary experience will be considered and contacted for an interview.