Veterinary Assistant/Receptionist
Marbletown Animal Hospital
Job Description
Veterinary Receptionist/Veterinary Assistant (Cross-Trained Position)
Marbletown Animal Hospital is seeking a motivated and compassionate team member to join our busy four-doctor practice in a cross-trained role as both a Veterinary Receptionist and Veterinary Assistant. This position is ideal for someone who enjoys both client interaction and hands-on patient care while contributing to a positive, fast-paced hospital environment.
Position Overview
This role supports both front desk operations and clinical patient care, helping maintain an organized, efficient, and welcoming hospital environment. The ideal candidate is adaptable, team-oriented, and comfortable multitasking between reception and assistant responsibilities.
Reception Responsibilities
- Greet clients and their pets warmly upon arrival, ensuring a welcoming environment
- Provide exceptional client service and maintain a positive client experience
- Manage scheduling, phone calls, emails, and text communications, including screening service needs
- Process payments for visits, medications, and products
- Maintain accurate client records and enter service information into practice management software
- Keep the reception area clean, organized, and presentable
- Help resolve client concerns in a professional and efficient manner
- Support overall front desk workflow and daily hospital operations
Veterinary Assistant Responsibilities
- Assist veterinarians and technicians with patient restraint and handling
- Support exams, treatments, and surgical procedures
- Prepare exam rooms, surgical areas, and equipment
- Collect and prepare lab samples as directed
- Clean, organize, and maintain hospital and treatment areas
- Provide compassionate care and comfort to patients
- Support overall hospital workflow and team efficiency
Qualifications
- Previous veterinary experience preferred but not required
- Strong customer service and communication skills
- Computer savvy and comfortable learning practice management software
- Friendly, positive attitude with the ability to remain calm in fast-paced situations
- Comfortable handling animals of all sizes and temperaments
- Organized, dependable, and team-oriented
- Ability to multitask and adapt throughout the day
Work Hours
- Open to Full-Time or Part-Time
- Must be available to work at least one Saturday per month
Hospital Hours
- Monday & Tuesday: 8:00 AM – 7:00 PM
- Wednesday–Friday: 8:00 AM – 5:00 PM
- Saturday: 8:30 AM – 3:00 PM
Compensation & Benefits
- $18–$22/hour based on experience
- Paid Time Off (PTO) for full-time employees
- 401(k) with employer match
- Medical, dental, and vision insurance for full-time employees
- Employee discount for staff pets
- 3 sets of scrubs
If you are passionate about animal care, enjoy working with people, and thrive in a collaborative veterinary environment, we would love to hear from you!
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
