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NVA

Veterinary Client Services Representative

Hillside Animal Hospital

Job Description

We’re Hiring: Veterinary Client Service Representative (CSR) 🐾

Are you a master of multitasking with a heart for animals and their humans? Join our team!

At Hillside Animal Hospital, we don’t just treat pets; we support families. We are looking for a Client Service Representative who is more than just a receptionist. You are the face of our clinic, the voice of calm in a crisis, and the primary architect of the "client experience."

🌟 Why This Isn’t Your Average Reception Job

You are the bridge between a pet owner’s concern and a veterinarian’s care. Whether it’s celebrating a new puppy’s first visit or offering a hand to hold during a difficult goodbye, you make a tangible difference in the lives of our community every single day.

📍 What You’ll Be Doing

  • The First Impression: Welcoming clients and patients with warmth, professionalism, and a genuine smile.
  • The Air Traffic Controller: Managing a multi-line phone system, scheduling complex appointments, and triaging emergencies with a cool head.
  • The Educator: Processing prescription requests and helping clients understand the "why" behind their pet’s care.
  • The Administrator: Accurate record-keeping, processing payments, and maintaining a clean, inviting lobby environment.

✅ What You Bring to the Table

  • Experience: At least 2 years in a high-volume customer service role (Veterinary, Medical, or Hospitality experience is a major plus!).
  • Communication Skills: You can explain complex medical instructions clearly and show deep empathy to those in distress.
  • Tech-Savviness: Comfortable with learning new practice management software, proficient in Microsoft Office, and a knack for social media.
  • The "Pawsitive" Attitude: You’re a problem-solver who thrives in a fast-paced, collaborative environment.

🎁 What’s In It For You?

  • Competitive Pay: $16-$18 per hour.
  • Pet Perks: Significant discounts on veterinary care, lab work, and pharmacy for your own furry family members.
  • Growth: CE (Continuing Education) opportunities.
  • The Basics: Health, dental, and vision insurance, plus 401k, vacation time and uniform allowance.

🚀 Ready to join the pack?

If you’re ready to combine your professional skills with your love for animals, we want to hear from you.

 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
 
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This Job

Location:

Scottsdale, Arizona, United States

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