Veterinary Hospital Manager

Countryside Animal Hospital - Florida

Job Description

Countryside Animal Hospital in Alachua, FL is looking for a Hospital Manager to join our team!

Countryside Animal Hospital is a full-service veterinary facility offering services to the pets of Alachua County for over 25 years. Our practice is devoted to the care and wellness of dogs and cats.


Our mission: “To be able to make a positive impact on the quality of both pet and human lives in our community through quality veterinary medicine, community involvement, education, kindness, and example.” Our office strives to provide not only quality veterinary care but also high-quality customer service.


As a Veterinary Hospital Manager, you will play a crucial role in shaping the future of our hospital, ensuring top-tier patient care, and exceptional client service. Your leadership will be instrumental in driving our hospital's success, enhancing profitability, and nurturing a culture of excellence and compassion. If you're ready to lead a dedicated team and drive the success of a growing veterinary hospital, we want to hear from you!

Job Summary

The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.


Job Duties and Responsibilities


Leadership and Planning

  • Acts as a champion for change and identifies, documents, shares, and promotes best practices.
  • Participates in the planning and budget maintenance process.
  • Establishes goals for the practice and staff.
  • Creates the hospital schedule and manages labor costs to budget.

Operations

  • Oversees employee benefits program and hospital insurance plans.
  • Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
  • Performs quality checks and reviews of client files.
  • Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.

People Management

  • Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
  • Implements performance-based incentive and rewards and recognition programs.
  • Manages staff, including grooming and boarding staff if applicable.
  • Tracks and maintains current licensure for all DVMs.

Client Service

  • Demonstrates and reinforces the highest level of client service
  • Resolves client issues and escalations, and oversees client follow-up communication.
  • Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

  • Ensures payroll is accurately completed and submitted for all hospital staff.
  • Manages accounts receivable and cash on hand, including performing invoice audit reviews.
  • Manages hospital inventory and controls facility and administrative costs.
  • Performs other duties essential to the performance of the hospital as assigned.

Qualifications:

  • Bachelor’s degree in business or related degree is preferred.
  • 3-5 years of experience in a manager role, including customer service experience.
  • Experience in a hospital setting in positions of increased responsibility is a plus.

Knowledge and/or experience in the following areas:

  • Multi-functional operations including budget and labor management.
  • Manage time and tasks appropriately and remain flexible with assigned duties.
  • Supervisory and leadership experience.
  • Reporting and data analysis.
  • Problem-solving and resolution management skills.
  • Oral and written communication skills.
  • Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
  • Interpersonal skills with staff and clients, and works well in a team environment.
  • Customer service strategies and effective marketing techniques.
  • HR policies and protocol development.
  • Staff management including: coaching, developing, and motivating staff.
  • Conduct performance appraisals.
  • Delegate responsibility and achieve results with hospital team members.
  • Make decisions confidently and effectively.
  • Model a professional and courteous manner with staff and clients.


National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.