Client Services Representative / Veterinary Assistant – Full-Time (Evenings & Weekends)

We’re looking for a motivated and compassionate Client Services Representative (CSR) / Veterinary Assistant to join our busy veterinary team!

Position Details:

• Schedule: Full-time, evenings and weekends

• Shift Options: 6-hour, 8-hour, or 12-hour shifts

• Location: Sherwood Park, Alberta

About the Role:
As a CSR / Veterinary Assistant, you’ll be the friendly face and helpful hand that keeps our clinic running smoothly. This position combines client service excellence with hands-on support for our veterinary team.

Key Responsibilities:

• Provide exceptional customer service to clients in person and by phone

• Schedule and manage appointments using Avimark software

• Assist with patient check-ins and discharges

• Process payments and maintain accurate client records

• Support inventory control, ordering, and restocking of supplies

• Maintain a clean, organized reception and work area

• Work collaboratively with veterinarians, RVTs, and other team members

Qualifications:

• Minimum 1 year of experience in a veterinary clinic setting (required)

• Proficiency with Avimark software (preferred)

• Strong organizational and multitasking skills

• Excellent communication and client care abilities

• Positive team player with a compassionate approach to animals and their owners

What We Offer:

• A supportive, team-oriented environment

• Competitive wage based on experience

• Health Benefit package included 
• Health Spending Account ($500.00 annually)
• RRSP contributions and price match
• Staff pet discounts
• Uniform allowance

If you’re enthusiastic about providing exceptional client service and supporting quality veterinary care, we’d love to hear from you!

How to Apply: Please send your resume amanda.samson@nva.com, with “CSR / Veterinary Assistant Application” in the subject line.