Join Our Team at Bracebridge Animal Hospital!

Are you passionate about animal care and eager to work with a dedicated, compassionate team? Bracebridge Animal Hospital, located in the beautiful town of Bracebridge, Ontario—surrounded by scenic forests and stunning lakes— is looking for a full-time Veterinary Receptionist to join our AAHA-accredited companion animal hospital. We are committed to delivering exceptional care to dogs, cats, exotics, and small mammals, utilizing advanced medical technology and maintaining the highest standards of service.

Why Choose Us?

At Bracebridge Animal Hospital, we foster a positive, collaborative team environment where we support each other in providing top-tier care. Our goal is to offer an exceptional client experience while building lasting relationships with both pets and their families. If you have a friendly, can-do attitude and a passion for improving the lives of animals and their owners, we’d love to hear from you!

Key Responsibilities:

• Provide exceptional, timely client service with a focus on creating a welcoming and friendly environment for both pets and owners.
• Greet clients and manage incoming calls professionally and efficiently.
• Process pet admissions, discharges, invoicing, and prescriptions with accuracy and clarity.
• Answer medical inquiries, screen service requests, and schedule appointments, always striving to meet clients’ needs with a personalized touch.
• Manage incoming and outgoing mail and email correspondence.
• Maintain accurate client records and service data in our business software.
• Assist with medication administration, pet restraint, and prescriptions.
• Keep clinic areas—including pharmacy, treatment, and surgery spaces—well-stocked, organized, and inviting.
• Perform general cleaning and maintenance duties, including laundry and sterilization of surgical equipment.
• Ensure proper pet identification and maintain clean cages and runs.

Experience & Skills:

• Minimum of 1 year of experience in a veterinary clinic.
• Strong communication skills, focused on delivering an exceptional client experience.
• Ability to manage stressful situations with professionalism and empathy for both animals and their owners.
• Proficiency in using POS software (AVImark preferred), Microsoft Word, and Excel.
• Physically capable of lifting up to 30 lbs and standing/walking for extended periods.
• Strong teamwork skills and the ability to collaborate with all levels of hospital staff.

Employment Benefits:

• Competitive wages within the industry.
• Health benefits and RRSP matching.
• Annual clothing and Continuing Education allowance.
• Discounts on hospital products, treatments, and professional services for your pets.

If you are committed to animal welfare, enjoy providing outstanding service, and are ready to join a team that values your passion and expertise, we encourage you to apply! Please submit your Cover Letter and Resume to holly.marko@nva.com. Only those selected for an interview will be contacted.

Make a meaningful impact at Bracebridge Animal Hospital, where your dedication to both animals and clients truly makes a difference!