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NVA

Veterinary Receptionist - Experience Required

Northcreek Veterinary Clinic

Job Description

Veterinary Receptionist (Experience Required)

Full-Time or Part-Time | Northport, Alabama

We are seeking an experienced Veterinary Client Service Representative (CSR) to join our well-established, high-volume, 2.5-doctor animal practice in Northport, Alabama. We’re looking for an energetic, positive individual who is highly organized, excels at multi-tasking, and truly enjoys helping both people and their pets.

With exciting changes ahead for our practice—including system updates and renovations—flexibility, adaptability, and comfort with change are strong advantages.

Position Highlights

  • Open to full-time or part-time candidates

  • Experience required in a veterinary environment

  • AVImark experience is HIGHLY preferred

  • Change management or adaptability to new systems and processes is a plus

Responsibilities

  • Provide excellent, compassionate client service both in person and over the phone

  • Greet clients, check patients in and out, and manage payment processing

  • Answer multi-line phone calls, screen needs, and schedule appointments

  • Process incoming and outgoing mail and email and other client communications

  • Maintain a clean and organized client lobby

  • Accurately document client information, communication notes, and other patient data

  • Escalate complex or sensitive situations to senior staff when needed

  • Collaborate closely with the team to support smooth patient flow and a positive client experience

Skills & Requirements

  • Veterinary reception experience required***

  • AVImark experience strongly preferred***

  • Ability to learn and understand basic veterinary concepts (vaccines, preventatives, common conditions)

  • Strong multitasking, communication, and organizational skills

  • Ability to work both independently and as part of a team

  • Professional, friendly, and calm under pressure

Hours & Compensation

  • Position available as full-time or part-time (minimum 20 hours per week)

  • Pay is commensurate with experience

*How to Apply*

 

Please email your resume and a cute pet photo to our Hospital Manager at haley.jenkins@nva.com

 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
 
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This Job

Location:

Northport, Alabama, United States

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