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NVA

Veterinary Receptionist Lead

St. John's Veterinary Hospital

Job Description

Experienced Veterinary Receptionist (Growth Opportunity to Supervisor)

University Animal Hospital
$17–$20/hour (based on experience)

 Work-Life Balance

About Us

We are a well-established, fast-paced animal hospital committed to delivering exceptional patient care and outstanding client service. Our team culture is built on respect, efficiency, and support—creating an environment where both pets and people thrive.

Position Overview

We are seeking an experienced Veterinary Receptionist who is confident, detail-oriented, and thrives in a busy clinical environment. This is more than a front desk role—it’s an opportunity to grow into a leadership/supervisor position for the right candidate.

If you’re someone who takes initiative, supports your team, and enjoys creating a smooth client experience, we want to meet you.

Key Responsibilities

  • Provide a welcoming, professional first impression for all clients and patients
  • Manage high-volume calls, scheduling, and appointment flow efficiently
  • Accurately check patients in/out and maintain medical records
  • Process invoices, payments, and financial transactions
  • Communicate effectively with DVMs and technicians to support workflow
  • Maintain organization and cleanliness of the reception area
  • Educate clients on services, products, and preventative care
  • Handle sensitive and emotional situations with compassion and professionalism

Qualifications

  • 1–2+ years of veterinary receptionist experience REQUIRED
  • Strong knowledge of veterinary terminology and client communication
  • Experience with PIMS systems (Avimark, Cornerstone, ezyVet, etc.) preferred
  • Excellent multitasking, organizational, and problem-solving skills
  • Leadership qualities or interest in growing into a supervisory role
  • Positive attitude and strong team mentality

What We Offer

  • $17–$20/hour (DOE)
  • Consistent schedule for better work-life balance
  • Health, dental, and vision insurance
  • Paid time off & holidays
  • Employee pet care discounts
  • Career growth opportunity into a supervisory/lead position
  • Supportive, team-oriented work environment

Schedule

  • Full-time preferred (30–40 hours/week)
  • Monday–Friday schedule
  • Alternating weekends required 

Why This Role Stands Out

This is a unique opportunity for an experienced receptionist who wants more than just a front desk position. If you’re ready to step into leadership and grow your career in veterinary medicine, this role was built for you.

Apply Today jennifer.lukehart@stjohnsvet.com

Join a team that values your experience, supports your growth, and recognizes your impact every day.

 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
 
• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
 
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
 
Apply now

This Job

Location:

Saint Augustine, Florida, United States

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