Veterinary Receptionist Lead

Job Description

At Animal Hospital of Denison, we are a team of hard-working, dedicated and friendly professionals who are passionate about keeping pets healthy for life. Our patients and employees are our priority! We work towards creating a positive culture that focuses on work-life balance, integrity, personal growth, and professional development. Our clinic is located at 116 W Chestnut Street, just around the corner from Main Street in Downtown Denison. We are open Monday thru Friday 7:30am – 5:30pm (closed for lunch from 12:15pm – 1:15pm).

We are seeking a full-time experienced Lead Receptionist to join our team. The role of Lead Receptionist is crucial in supporting, motivating and training the Receptionist team to accomplish performance and business goals. This role will also be a critical member of the Hospital Leadership Team and will contribute to the success of business campaigns and various projects.

Responsibilities

- Provides day-to-day guidance and training to our Receptionist team.

- Collaborates with Hospital Leadership Team to establish performance & business goals and leads Receptionist team to achieve goals.

- Welcomes clients and visitors entering the clinic.

- Provides prompt & friendly assistance with all client and staff requests.

- Check-in appointments and prepare medical charts for next-day appointments.

- Answers phone calls on a busy, multi-line phone system.

- Schedules appointments according to hospital guidelines.

- Accurately invoices charges and processes payments.

- Maintains a well-organized filing system and promptly files medical charts.

- Corresponds with clients and business partners through emails, fax, and online platforms.

- Audits medical records and invoices for accuracy and completeness.

- Educates clients by demonstrating knowledge of hospital policies, products and services.

- Processes reports, audits payments, and prepares bank deposits.

- Maintains a clean & organized front lobby and workspace.

Required Skills:

- Providing professional & friendly customer service

- Administrative or receptionist experience

- Processing credit card, CareCredit, check and cash payments

- Strong knowledge of computer & technology use in an office setting

- Knowledge of Microsoft 365

Qualifications:

· Demonstrates a professional, courteous & outgoing personality

· Reliable, responsible & trustworthy

· Attention to detail & accuracy

· Fast learner & able to receive constructive feedback

· Must possess exceptional time and task management skills

· Able to complete tasks independently while also being a team player

· Possess a positive, can-do attitude

Benefits:

· 4-day work week

· No weekends

· CE opportunities

· Uniform allowance

· Discounted services for pets

· PTO – 40 hours in your first year, 80 hours after that

· Medical, dental & vision insurance (includes coverage for mental health services)

· 401K + company contribution

· Veterinary Technician Education Discount Program

Job Type: Full-time

Pay: Depends on experience

Schedule:

Day shift
Monday to Friday
No weekends

Hiring Manager Stone, Michelle

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

denison, Texas, United States

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