Job description

Veterinary Receptionist: Full-Time &/or Part Time Position

The Veterinary Receptionist’s primary duty is interacting with clients and coordinating communication between doctors, technicians, assistants and the clients to help provide an excellent and expeditious client experience.

Essential duties and responsibilities:

• Checking in and checking out clients while providing top-notch customer service, being attentive to client’s and pet’s needs.
• Greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments and procedures. Identify and work patiently and compassionately with clients in various emotional states.
• Handles incoming and outgoing mail and e-mail.
• Monitors client-waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within business operations software. 
• Monitor client flow from check-in to discharge, process transactions.
• Client callbacks and appointment reminder calls
• Client Education 
• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program (Avimark)
• Escalates complex matters to senior staff
• CSR’s will be trained to the different parasiticides, flea/tick and heartworm preventions available and what each protects against.
• CSR’s will be trained in answering basic medical questions

Qualifications: 

• High School Diploma or G.E.D.
• AT least 1 year of customer service job related experience. Previous veterinary experience preferred but not required.
• Must be able to safely lift 40 pounds

Other: 

Receptionist must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multi-tasking and accepting constructive feedback is essential. Punctuality is expected. This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary.