Veterinary Receptionist

East Lake Animal Clinic

Job Description

We are looking for a compassionate and organized Veterinary Receptionist who will join our pet care team in our fast-paced veterinary clinic. You will work at the front desk greeting, welcoming, and checking in the customers with their pets. Your other duties and tasks include answering the phone and emails, scheduling appointments and consultations, processing payments, and maintaining and updating patients’ records.

Our preferred Veterinary Receptionist should have amazing customer service, communication skills and multi-tasking capabilities. While communicating with customers, answering their questions, and assisting them with their medication and supply purchases, you need to show that you can be trusted and maintain a professional and engaging relationship. An exceptional Veterinary Receptionist should also be understanding, well-organized, and a team player. Minimum of 6 months’ job-related experience required.

Veterinary Receptionist Duties & Responsibilities:

  • Greet and welcome clients and their pets into the vet clinic or hospital.
  • Check in the clients.
  • Inform the veterinarian and assigned tech about the arrival of patients.
  • Room clients and patients.
  • Maintain, update, and file patients’ charts and records.
  • Answer phone calls and emails.
  • Schedule appointments, consultations, and surgical procedures.
  • Receive and process payments.
  • Fill prescribed medications and explain their use if needed.
  • Maintain the waiting room and front desk area and rooms clean and organized.

Veterinary Receptionist Requirements:

  • High school diploma/GED.
  • Veterinary technician certification is preferred.
  • Strong knowledge of veterinary procedures, medication, and terminology.
  • Minimum of 6 months’ job-related experience required.
  • Multitasking capabilities
  • Compassion and understanding.
  • Exceptional customer service and communication skills.
  • Organizational skills.

 

  • The base hourly range for this position is $18 - $22. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
  • Example of possible benefits that are to be included, if applicable
    • Medical, Vision, Dental insurance
    • 401(k)
    • Health Savings Account
    • Paid time off
    • Employee discounts
    • Allowances
 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.