Our team is looking for the right customer service representative to join our Certified Cat Friendly Practice in fulfilling our ongoing mission of helping cats live longer, happier, healthier lives. We believe that our feline companions are unique animals with distinctive needs and that it is both our obligation and our privilege to provide all diagnostic, medical and surgical procedures in a manner that minimizes distress, anxiety, discomfort and suffering. With cat-friendly and fear-free approaches we advocate preventative and therapeutic care as true partners in the ongoing well-being of our community’s cats.

From the color of paint on our walls to the scents in the air, from the way we welcome cats into our homes to the way we say goodbye at the end of a life well-lived, Civic Feline Clinic focuses uncompromisingly on providing the finest possible feline care. Our staff is friendly, compassionate and dedicated to the continual betterment of our cat-management skills. Please join us in making the most of our cats’ nine lives, each and every day!

Every day is different! The ideal addition to our team demonstrates curiosity and a willingness to ask questions about procedures and processes. We will rely on your ability to be adaptable, stay task-focused and to follow-up, and to complete work. You must be a team player!

Job duties include:

• Management of multiple telephone lines and email correspondence in a fast-paced environment
• Maintaining engaging client relationships through empathy, compassion, and understanding
• Admitting and discharging clients and patients
• Performing client education
• Documenting client communications and medical record entries
• Managing appointment schedule
• Invoicing clients and handling cash and card payments
• Maintaining a clean, safe work environment

We offer generous compensation packages to meet your priorities including:

• Health, dental, vision insurance
• Paid time off
• Continuing education and professional development allowance
• Uniform allowance
• Profit-sharing program
• 401(k)
• Hospital discounts

Previous veterinary practice experience is not required for the right personality! Compensation is dependent on experience. This is a great opportunity for an individual already passionate about cats or for one eager to learn the nuance and complexity of feline medicine. For more information, please visit our website at www.civicfelineclinic.com. Please follow our application instructions carefully as candidates who do not submit the required documents will be rejected without review: interested applicants should submit a resume and cover letter describing your interest in this position and why, if relevant, you are exploring a change in career.

Thank you for considering Civic Feline Clinic and we look forward to reviewing your materials.