Savannah Animal Hospital, located in historic Lewes, DE, is seeking a full-time Veterinary Front Desk Receptionist to join our busy 6-doctor general practice.

Front Desk Receptionist Duties:

·         Greet all clients in a prompt and welcoming manner – our receptionist is the client’s first impression of our hospital.

·         Answer incoming phone calls in a high call volume reception setting.

·         Schedule and confirm patient appointments in accordance with established processes to maintain hospital flow and quality of care.

·         Perform activities such as client check-in/outs, answer questions, complete paperwork, process payments, explain fees, prepare invoices, etc.

·         Help clients with the purchase of pet food, prescriptions, and other retail items. 

·         Triage of same day sick and emergency appointment requests.

·         Provide compassionate assistance to clients during their pet’s end of life stage.           

·         Enter client data into computerized client records database.

·         Process incoming and outgoing email and correspondence.

·         Complete end of day reporting and balance funds drawer.

·         Maintain the cleanliness of waiting room and stock supplies as needed.

·         Cleanup of animal “accidents” in the lobby area will be part of the daily routine.

·         Other tasks as assigned.

Qualifications:

·         High School Diploma or equivalent.

·         Minimum of one (1) year of experience in a front desk receptionist position in a high-patient volume veterinary hospital or medical setting. 

·    Minimum of one (1) year of experience with high volume appointment scheduling for multiple doctors using scheduling software.     

·         Must enjoy working with the public and their pets.

·         Must be comfortable around animals that may be injured, sick, aggressive, or at the end-of-life stage.   

·         Ability to remain calm during emotional or upsetting situations. 

·         Comfortable working in a loud environment with frequent barking, whining, etc. 

·         Occasional heavy lifting when assisting clients with large bags or cases of pet food, etc. 

·         Shifts are four 10-hour days, 40 hours per week, with rotating Saturdays. 

·         No late nights or Sundays.