Veterinary Receptionist
West Valley Veterinary Clinic
Job Description
West Valley Veterinary Clinic is seeking an immediate experienced Veterinary Receptionist to join our team. We are an engaged two doctor practice providing gold standard care and customer service in a team oriented environment. Our clinic is located just off a main expressway and less than 15 min from the infamous Salt Lake City. We are looking for an individual with strong customer service skills that enjoys working with people & their beloved pets.
Responsibilities for this role include, but are not limited to the following:
- Managing both inbound & outbound calls with a positive, bright & knowledgeable attitude
- Creating & handling appointments.
- Answering general questions in line with our clinic protocols
- Welcoming clients into the clinic, getting them checked in & ready for their visit.
- Generating invoices, receiving, processing and posting payments. This includes handling cash & credit card transactions
- Reviewing & responding to clinic emails, voicemails & texts
- Assisting with the maintenance of a welcoming lobby area and exam rooms
Skills needed to achieve success in this role:
- A friendly and outgoing demeanor with a true desire to make the client experience an exceptional one. Be able to show compassion to both our clientele & their pets.
- Able to demonstrate an “eager to serve” and a calm-collected demeanor when the environment gets busy.
- The ability to gather the proper information from clients as to allow the medical staff to access & evaluate a patient’s needs.
- Excellent skills to problem solve, focus, and pay attention to detail.
- Shows great initiative, can learn new skills quickly & is able to adapt to any necessary changes with an optimistic & team oriented attitude.
- Excellent verbal and written communication, and skill to confidently relay pertinent information to the appropriate party.
- Strong organizational skills, the ability to multi-task, and the ability to remain calm under pressure.
- Ability to operate & navigate a computer & it’s software, a multi-line telephone, copier, printer & other reception equipment.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.