Client Services Representative
Pruyn Veterinary Hospital
Job Description
We are seeking a Full-Time Client Service Representative at a busy animal hospital whose primary responsibilities include greeting clients as they arrive for appointments, scheduling appointments both in person and on the phone, helping clients complete necessary admission forms, filing, answering phones, taking messages, entering charges, reconciling cash drawers, and collecting payments from clients.
The ideal candidate should:
- Have a positive attitude
- Have the ability to multi-task, prioritize, and manage time effectively
- Be able to manage a large amount of incoming calls
- Be comfortable working with computer systems
- Remain calm, even in stressful situations
- Keep up a fast pace
- Be able to work cooperatively with other team members
- Be comfortable working around animals and understand the needs of animal owners
- Handle customer complaints, provide appropriate solutions and follow up, to ensure resolution
- Be friendly
- Be reliable
Schedule will be based on the needs of the hospital.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.