Frederick Road Veterinary Hospital is looking for a Client Service team member who can provide an excellent and expeditious client experience for our growing client base. This is a Full-Time position.
Primary responsibilities of the role include, but are not limited to, greeting clients, process incoming and outgoing patients, handle payments, answers phone calls - which may involve answering questions, screening for service needs, and scheduling appointments - oversee/manage incoming and outgoing mail and e-mail, maintain client waiting area to ensure cleanliness, document and maintain client information, service data and other pertinent information within business operations software, provide a Fear Free experience for our clients and patients (must become Fear Free Certified within first year of employment), escalate complex matters to senior associates.
Competitive candidates will have a minimum of 6 months experience in a veterinary hospital setting along with a bright, personable can-do attitude with a willingness to learn and a focus on teamwork.
Schedule: Monday, Tuesday, Thursday, Friday 7:30am-5pm.
Submit an application today and see why we are known as Catonsville's "friendly neighborhood veterinary practice"!
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
