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NVA

Client Services Representative

Veterinary Care Group - Astoria

Job Description

Job description

Job Requirements/ Skills/ Physical Demands:

VCG Astoria is hiring! We are a building something great and are looking for you to join our team! The ideal candidate will have great customer service skills, professional, upbeat, and friendly. Must be comfortable on a computer and take feedback well. Knowledge in veterinary setting and Cornerstone software a plus. We will train you for the rest.

A client service representative is the first impression for a current or potential client. You are the first and last interaction with our clients and with that comes certain responsibilities. A CSR must maintain a pleasant, polite, friendly, warm appearance and demeanor. You must be efficient, effective and be the liaison between the client and medical staff. We need for the front area to always have someone ready to welcome everyone into our practice. A Customer Service Representative must possess good critical thinking and problem solving skills, compassion, a positive attitude, the ability to follow through, excellent communication and teamwork skills. Multitasking and accepting constructive feedback is essential. Punctuality is expected.

An employee in this position must have a sense of caring for animals, be able to lift approximately 50 pounds, be able to maneuver through Cornerstone Software and read, write and understand English._ Must be experienced in a Veterinary Office setting.

Responsibilities and Duties:

  • Greet and welcome guests
  • Answer questions and address complaints
  • Keep updated records and files
  • Stocking, cleaning, and assisting the team with medical care
  • Client Communication
  • Additional duties as assigned'

Work Remotely No

Job Type: Full Time

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off

 

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Weekends as needed
  • Weekends only

 

Ability to commute/relocate:

  • Astoria, NY: Reliably commute or planning to relocate before starting work (Required)

 

Experience:

  • Veterinary Reception: 2 years (Required)
  • The base hourly range for this position is $18 - $20. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Work Location: In person


National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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This Job

Location:

Queens, New York, United States

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