Hospital Manager
Okanagan Veterinary Hospital
Job Description
Join our team in the beautiful Okanagan region! Lead with passion and drive in a role that combines exceptional leadership with outstanding business growth focus.
About Us: Okanagan Veterinary Hospital is a full-service veterinary hospital located in the heart of Kelowna, BC. We are proud of our large practice team, comprising four dedicated DVMs and a total of 20 team members. Our commitment to providing top-notch veterinary care is matched by our supportive and collaborative environment.
The Opportunity: We are seeking a Hospital Manager to oversee all administrative functions of our hospital. This full-time, permanent role, working 40 hours per week, is ideal for someone with strong leadership, interpersonal, and technical skills, who is focused on business growth.
What You'll Do:
- Actively manage team performance by setting clear goals and fostering a high-performing team to ensure exceptional service.
- Provide coaching and development to team members, ensuring they have the necessary skills to excel in their roles.
- Resolve client issues and escalations quickly and oversee client follow-up communications and procedures.
- Partner with the Managing DVM to address staffing needs, including hiring, training, reviewing, and performance management of team members.
- Take ownership of hospital operations such as creating and maintaining hospital policy compliance, monitoring computer systems to resolve issues, and managing vendor relationships.
- Facilitate employee onboarding, training, and development, and annual performance reviews.
- Manage conflict in a timely manner and maintain a positive employee experience and team culture.
- Ensure payroll is completed and submitted for all hospital staff.
- Manage hospital inventory and control facility and administrative costs, continually driving revenue and managing costs to budget.
- Drive client visits through strategic communication and local marketing efforts.
- Utilize and implement the NVA Incentive Bonus Plan to meet hospital goals.
- Perform other duties essential to the performance of the hospital as assigned.
What You Bring:
- Proven experience leading teams and managing day-to-day operations.
- Proficient in navigating ambiguity and making well-informed decisions, willing to take calculated risks, and remaining resilient during times of uncertainty.
- Comprehensive understanding of operational strategy and adept at aligning team goals with organizational objectives.
- Strong interpersonal and communication skills.
- Excellent organization and time management abilities.
- A love for animals and a love for people who love them.
It’s a Bonus If You Have:
- Experience in the veterinary, dental, healthcare, or hospitality management industries.
- Skills in payroll, budgeting, and annual goal setting.
- Familiarity with MS Suite, Ceridian Dayforce, and PIMS software.
Compensation:
- $30-$35 per hour plus bonus.
Join Us: If you have a passion for leadership and business growth, and you are ready to take on a vital role in a supportive and well-established practice, we want to hear from you! Apply today and be a part of our mission to provide exceptional veterinary care in the beautiful Okanagan region.
Visit our website to learn more about us: Okanagan Veterinary Hospital or connect with Rohin by phone, text, or email at 437.246.4514 / Rohin.Rai@nva.com to apply.