The base hourly range for this position is $19.00 - $22.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This posting ends on November 15th, 2024.
Overview
We are seeking a Client Service Representative to join our team. The ideal candidate will have excellent communication and orginazation skills, as well as a passion for assisting customers in a fast-paced environment.
Responsibilities
- Provide exceptional client service via phone, email, and in-person interactions
- Assist clients with patient inquiries and scheduling appointments
- Utilize phone etiquette to handle inbound and outbound calls professionally
- Analyze client needs and recommend appropriate solutions
- Maintain accurate records of client interactions and transactions
- Collaborate with other departments to ensure timely resolution of client's issues
- Perform general office duties as needed
Experience
- Proven experience in client service or related field
- Proficiency in computerized systems and office software
- Strong client services skills with a focus on client satisfaction
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
