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NVA

Veterinary Receptionist

Animal Medical Center of Moss Bluff

Job Description

The Veterinary Receptionist's primary duty is interacting with clients and coordinating communication between doctors, assistants and the clients.

Essential duties and responsibilities:

  • Provide top-notch customer service.
  • Being attentive to client and pet needs.
  • Identify and work compassionately with clients in various emotional states.
  • Work patiently with distressed, frustrated or disgruntled clients.
  • Answer and triage phone calls from clients.
  • Schedule appointments and schedule procedures.
  • Check-in clients.
  • Monitor client flow from check-in to discharge.
  • Monitor schedule and flow.
  • Client call backs.
  • Managing record requests between other hospitals and specialty practices.
  • Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
  • Process payment transactions.
  • Maintain proper documentation in the electronic medical record.
  • Relay appropriate information to/from clients to doctors and/or management.

Qualifications:

  • High School Diploma or G.E.D.
  • At least 1 year of customer service job-related experience.
  • At least 1 year in Veterinary Medicine
  • Must be able to safely lift 50 pounds.
  • Basic math and writing skills.

Other:

Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected. This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary. If you have questions or concerns about this job description, contact the Practice Manager or Medical Director.

What we offer:

Health benefits including vision and dental, matching 401k, paid time off after 1 year, weekends off, employee discounts, continuing education, family atmosphere and great culture.  Give us a call today to join our team! 337-855-9065

PLEASE COME IN TO FILL OUT AN APPLICATION OR ATTACH A RESUME

 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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This Job

Location:

Moss Bluff, Louisiana, United States

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