Client Services Representative

Westview Veterinary Services

Job Description

 

Are you looking for a change? A fresh start? A new clinic to dig your paws in to?  Look no further than Westview! Our group dynamic will challenge you, bring you joy, and make you feel like a part of the team.
We are looking for a Client Service Representative who puts patient care first!  This clinic needs someone who has attention to detail, is efficient, and isn’t a scaredy-cat to deliver exceptional client service.

This position requires a great amount of flexibility. The Client Service Representative serves clients by greeting, welcoming, and directing them appropriately.  You are responsible for maintaining patient records and medical information, maintain a safe and clean reception area by complying with procedures, rules, and regulations. In addition, the Client Service Representative is responsible for maintaining the continuity of the team by documenting all client communications and patient activities.

 

Requirements and Responsibilities for this position:

-Must have a genuine love of animals
-A positive attitude and work well in a team environment
-Ability to take constructive criticism
-Welcome clients through genuine connection
-Ensure the security and safety of all pets
-Lift objects or pets at least 50lbs
-Have the ability to recognize certain behaviors in animals (Fear Free)
-Learn and understand basic medical terminology and minor procedures
-Work with computers, veterinary equipment, basic office equipment, and cleaning equipment
-Must have excellent telephone and verbal communication and listening skills

-Maintain compassion, sympathy, and professionalism during high-stress situations

 

Benefits:

-$150 Scrub Allowance
-Great benefits package including Employee Assistance, Medical, Dental & more
-Discount on services and retail
-Fun perks like bringing your pets to work and fully stocked snacks in the staff room
-Free on-site parking

-Chance to challenge yourself and develop your skills

-A supportive, team environment where you feel valued

 

Visit our website at westviewvet.com to learn more about us.  

At NVA Canada diversity and inclusion are an important part of our everyday reality. 
 
We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.