Assistant Hospital Manager
Hidden Valley Animal Hospital - Missouri
Job Description
The Assistant Hospital Manager is a co-leader and an integral member of the veterinary hospital management team. The Assistant Hospital Manager partners with the Hospital Manager and the Managing DVM to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. The AHM will offer support across all shifts ensuring that the hospital always has a leader on-site for team, client, and patient support.
Role Expectations
- This will be a hybrid role consisting of both floor and admin hours
- This is a full-time hourly position
- Compensation based on experience
Supports the Practice Manager in Leadership and Planning
- Acts as a champion for change and identifies, documents, shares, and promotes best practices.
- Participates in the planning and budget maintenance process.
- Establishes goals for the practice and staff.
- Creates the hospital schedule and manages labor costs to budget with our hospital leader team.
Supports the Practice Manager in Operations
- Oversees employee benefits program and hospital insurance plans.
- Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
- Performs quality checks and reviews of client files.
- Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Supports the Practice Manager in People Management
- Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of the front staff.
- Implements performance-based incentive and rewards and recognition programs.
- Be a pillar alongside our hospital leadership team.
Supports the Practice Manager in Client Service
- Demonstrates and reinforces the highest level of client service
- Resolves client issues and escalations, and oversees client follow-up communication. Work side by side with our reception team.
- Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Supports the Practice Manager in Financial
- Ensures payroll is accurately completed and submitted for all hospital staff.
- Manages accounts receivable and cash on hand, including performing invoice audit reviews.
- Manages hospital inventory and controls facility and administrative costs alongside our inventory manager.
- Performs other duties essential to the performance of the hospital as assigned.
Qualifications:
- A bachelor’s degree in business or a related field is preferred
- 1-3 years of experience in a managerial role, including customer service experience
- Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus
Benefits:
- Health Insurance Benefits
- Free Mental Health Benefit Options
- 401k with Match
- Competitive PTO Plan
- Continuing Education Stipends
- Fair Work-Life Balance
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 