Client Services Representative

Job Description

🐾 Veterinary Customer Service Representative (CSR) – Join Our Fun & Friendly Team! 🐾

Are you a people person with a love for animals? Do you thrive in a fast-paced, team-oriented environment? If so, we want YOU to be our newest Veterinary Customer Service Representative!

We are a busy, 5-doctor veterinary practice with boarding and grooming services, and we’re looking for a warm, energetic, and organized individual to join our reception team. We’re a tight-knit crew that values communication, teamwork, and the occasional Chick-fil-A treat to keep us fueled while we care for the pets in our community.

What You’ll Do:

🐾 Greet clients and their adorable pets with a friendly smile
📞 Handle multi-line phones with professionalism and efficiency
💻 Work with our practice management software to schedule appointments and process payments
📋 Assist with general administrative duties to keep the practice running smoothly
🐶 Help keep things running efficiently so our veterinarians and techs can focus on pet care
? Be a key part of a team that loves what we do and supports each other every day

What We’re Looking For:

A positive attitude and excellent people skills
A love for animals and the community we serve
Comfort with technology and practice management software (we’ll train you!)
The ability to multi-task in a fast-paced environment
Strong conflict resolution skills – the ability to stay calm and professional when handling stressful situations
A team player who is ready to jump in and help wherever needed

Previous veterinary or customer service experience is a plus, but a great personality and a willingness to learn are what matter most!

If you’re ready to be part of a fun, hardworking, pet-loving team, we’d love to meet you! Apply today and join us in making a difference—one wagging tail at a time.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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This Job

Location:

Chandler, Arizona, United States

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