Client Services Representative
Oak Pointe Veterinary Care
Job Description
Client Service Representative (CSR) – Join Our Friendly Team!
Location: Oak Pointe Veterinary Care
Oak Pointe Veterinary Care, a full-service companion and exotic pet hospital, is looking for a friendly and organized Client Service Representative (CSR) to join our team! If you love working with people and animals, this is the perfect opportunity to grow in a rewarding environment.
What You’ll Do:
- Greet clients with a warm, professional attitude and provide exceptional customer service
- Schedule appointments, manage phone calls, and assist with client check-in/check-out
- Process invoices, payments, and maintain accurate client records
- Assist with administrative tasks to keep the hospital running smoothly
- Help create a welcoming, positive atmosphere for clients and their pets
What We’re Looking For:
- Customer service or relevant experience is required (veterinary experience is a plus but not mandatory)
- Strong communication and organizational skills
- Ability to multi-task in a fast-paced environment
- Passion for animals and providing excellent client care
Why Oak Pointe?
- Experienced, Supportive Team – Our Hospital Manager has been with us since opening in 1995, and many of our team members have been here for years.
- Great Work-Life Balance –
- Flexible scheduling, no evenings or on-call shifts
- Rotating half-day Saturdays
- Competitive Pay & Benefits –
- Hourly rate based on experience
- Full benefits package (health, dental, vision)
- Pet care discounts
- Uniforms provided Monday–Thursday; fun, patterned scrubs encouraged on Fridays & Saturdays!
- Team-building activities, staff celebrations, and a welcoming culture
If you have strong customer service skills and want to be part of a friendly, animal-loving team, apply today!
📩 Join Oak Pointe Veterinary Care and make a difference in the lives of pets and their owners!
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National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
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At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
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NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
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NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 