Receptionist 

Humber Valley Veterinary Clinic

Love animals and enjoy helping people? You’ve found the right place!

We are currently seeking a Receptionist / Client Care to join our dedicated team. This role is central to ensuring our clients and their beloved pets feel welcomed, supported, and appreciated every step of the way.

About the Role

As the first point of contact for our clinic, you will play a vital role in creating a positive experience for both our clients and their pets. Your responsibilities will include:

• Extensive client communication, predominantly via telephone.
• Scheduling appointments and managing booking requests efficiently
• Answering calls and messages promptly and accurately
• Assisting with administrative tasks and client records
• Supporting the team with light cleaning duties to maintain a welcoming space
• Providing information about our services and ensuring client needs are met with care and compassion

This  position combines customer service, communication, and organization with a love for animals and a calm, empathetic demeanor.

What We’re Looking For

Skills & Attributes

• Outstanding verbal and written communication skills
• A genuine, friendly, and compassionate personality
• Strong attention to detail and organizational abilities
• Comfortable working independently and as part of a team
• Coachable and enthusiastic about learning new skills
• Ability to prioritize tasks and remain composed under pressure
• Adaptability and flexibility in a fast-paced environment
• Basic math and computer proficiency required
• Previous experience with veterinary software (Avimark specifically) or medical terminology is an asset

Education & Experience

• High school diploma or GED required
• Previous experience in client care or customer service is essential
• Veterinary or medical office experience is a strong plus

Why Join Us?

We offer a supportive, collaborative work environment with a team that truly cares. Our clinic is committed to providing exceptional care—not just for pets, but also for the people who love them.

Perks & Benefits

• Extended health care
• Employee assistance program
• On-site parking
• Staff discounts (including food and products)

Schedule

• Monday to Friday, 8.5-hour shifts

Location: Must be able to reliably commute to or relocate near our clinic.