Customer Service Representative
River Road Pet Clinic
Job Description
Client Service Representative
Join our team and be the warm, welcoming face of our practice! In this role, you’ll ensure every client enjoys an exceptional and efficient experience from start to finish.
What You’ll Do:
- Greet clients with professionalism and a friendly attitude
- Answer questions in person, by phone, and via email
- Schedule appointments and manage patient check-in/check-out
- Process payments quickly and accurately
- Monitor and maintain a clean, inviting client waiting area
- Keep client records and service details updated in our software
- Handle incoming/outgoing mail and email communications
- Escalate complex matters to senior staff as needed
What We’re Looking For:
- At least 1 year of customer service or related experience. Experience in Veterinary field a plus.
- Excellent communication and multitasking skills
- A positive, team-oriented mindset
- Comfort with computers and scheduling software
Why You’ll Love Working Here:
- A supportive, collaborative work environment. We have great culture!
- The opportunity to build lasting client relationships
- A role where your attention to detail and people skills shine
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 