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NVA

Customer Service Representative

North End Pet Hospital

Job Description

Veterinary Customer Service Representative -- Join Our Busy & Fun Practice!

Do you thrive in a fast-paced environment? Do you love pets and people? If so, we'd love to meet you!

We are a busy, multi-veterinarian hospital with a culture built on teamwork, learning, and positivity. Our customer service representatives aren't just answering phones -- they are the heart of the practice, supporting our medical team and creating an exceptional experience for every client and patient who walks through our doors.

What You'll Do

  • Greet clients and their pets with warmth and professionalism
  • Manage a high volume of phone calls, emails, and online requests with efficiency
  • Schedule appointments and coordinate patient flow for a busy practice
  • Assist clients with check-ins, check-outs and payments
  • Educate clients on hospital services, preventative care, and resources
  • Collaborate with doctors, technicians, and assistants to keep the day running smoothly
  • Be part of a team that values continous learning and mutual support

What We're Looking For

  • A positive attitude, and love for both pets and people
  • Excellent communication and multitasking skills
  • Comfortable in a fast-paced, ever-changing environment
  • A team player who enjoys helping others succeed
  • Previous veterinary or customer service experience a plus (but we're excited to train the right person)

Why You'll Love Working With Us

  • A supportive, upbeat team that works hard and has fun
  • Opportunities to grow your skills and career in veterinary medicine
  • A culture that celbrates learning and collaboration
  • The chance to make a real difference in the lives of pets and their families every day

If you're ready to bring your energy, positivity and love of animals to a team that will cheer you on and challenge you to grow, we'd love to hear from you.

Apply today and help us continue to raise the standard of client and patient care in our community!

  • Compensation
    • Base hourly rate of $18 - $22 
    • Eligible for periodic bonus
  • Benefits
    • Medical, Vision, Dental insurance
    • 401(k)
    • Health Savings Account
    • Paid time off
    • Employee discounts
    • Allowances
 
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
 
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
 
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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This Job

Location:

Tacoma, Washington, United States

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