Client Services Representative
Eagleview Veterinary Hospital
Job Description
Job Title: Client Service Representative (CSR)
Location: Eagleview Veterinary Hospital – Squamish, BC
Schedule: Part-time (3 days per week, 9.5-hour shifts).
Must be available for evening shifts until 8:00 PM.
Must be available for evening shifts until 8:00 PM.
About Us
Eagleview Veterinary Hospital is a compassionate, community-focused clinic dedicated to providing high-quality care for pets and outstanding service for their families. We are proud of our supportive team environment and our commitment to creating a welcoming experience for every client who walks through our doors.
The Role
We are looking for a friendly, organized, and client-focused Client Service Representative to join our team. As the first point of contact, you will play an essential role in ensuring a positive and caring experience for both clients and their pets.
Schedule Details
Averaging around 3 shifts per week
9.5 hours per shift
Rotating schedule that includes evenings until 8:00 PM
Ideal for someone seeking consistent part-time hours with full workdays
Key Responsibilities
- Greet clients and their pets warmly and professionally
- Answer phones, respond to email inquiries, and schedule appointments
- Manage patient records and maintain accurate information
- Process payments and handle invoicing
- Support the veterinary team with administrative tasks
- Maintain a clean and organized reception area & consultation rooms
- Provide compassionate support during routine and urgent visits
What We’re Looking For
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Calm, compassionate, and professional demeanor
- Ability to work efficiently in a busy environment
- Comfortable with computers and scheduling systems
- Previous reception, customer service, or veterinary experience is an asset (training provided for the right candidate)
- A genuine love for animals and their people
What We Offer
- Consistent part-time schedule with full-length shifts
- Supportive and positive team culture
- Competitive wages based on experience
- Staff discounts on veterinary services and products
- Opportunities for learning and growth
How to Apply
Please send your resume and a brief cover letter to: Caitlyn.Palmer@nva.com
Subject line: Client Service Representative Application
Join Eagleview Veterinary Hospital and help make a difference for pets and their families in the Squamish community.
At NVA Canada diversity and inclusion are an important part of our everyday reality.
We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.
