Job Title: Veterinary Lead Receptionist Location: Northside Animal Hospital, Columbus GA Job Type: Full-Time Salary: Starts at $18/hr Benefits available: Health insurance, paid time off, employee discounts, career development opportunities

About Us:

At Northside Animal Hospital, we are passionate about providing the best care for pets and exceptional service to pet owners. We are a growing, client-focused veterinary clinic with a strong emphasis on teamwork, compassion, and innovation. We are currently looking for a Veterinary Lead Receptionist to join our dynamic team and play a key role in managing the front desk operations, leading the reception team, and ensuring a smooth, efficient workflow in our clinic.

Position Overview:

As a Veterinary Lead Receptionist, you will lead and inspire a team of receptionists while overseeing the day-to-day operations of the front desk. This role requires a proactive, detail-oriented, and empathetic individual with strong leadership and problem-solving skills. You will be responsible for training and mentoring your team, identifying and resolving workflow issues, and ensuring exceptional communication and service both internally and with clients.

Key Responsibilities:

● Leadership & Team Building: Lead, mentor, and train a team of receptionists, ensuring they have the skills, confidence, and support to excel in their roles. Foster a positive, collaborative, and client-focused culture at the front desk.

● Problem Solving & Workflow Management: Identify inefficiencies in the reception workflow, troubleshoot issues, and implement improvements to optimize patient flow and client service. Proactively address challenges and adapt to changes in a fast-paced environment.

● Communication & Client Relations: Serve as a point of contact for client concerns or complaints, handling them with empathy, professionalism, and tact. Ensure clients feel heard, respected, and well-cared for, while providing clear information about their pets' care.

● Feedback & Development: Provide regular feedback to receptionists, helping them improve their skills and performance. Work closely with the hospital leadership team to communicate team challenges, successes, and opportunities for improvement.

● Training & Development: Help update and deliver training materials for new hires and ongoing staff development. Ensure all receptionists are well-versed in clinic policies, customer service practices, and the use of practice management software.

● Administrative Support: Ensure smooth operation of appointment scheduling, patient check-ins, and payment processing.

Qualifications:

● Experience: At least 2 years of experience in a veterinary or medical office setting, with 1+ year in a leadership or supervisory role.

● Leadership Skills: Strong ability to lead and inspire a team, with experience in training, mentoring, and providing constructive feedback.

● Problem-Solving & Organization: Proven track record of identifying workflow inefficiencies and implementing effective solutions. Highly organized with an ability to juggle multiple tasks while maintaining a high level of accuracy.

● Communication Skills: Excellent verbal and written communication skills. Ability to communicate with clarity, empathy, and professionalism with clients, team members, and hospital leadership.

● Client Care: Skilled at managing client concerns in a calm, professional manner. Must demonstrate empathy and a commitment to delivering outstanding service.

● Team Collaboration: Ability to work closely with other team members, fostering a positive, inclusive, and supportive work environment

Why Work With Us?

● Join a dedicated, compassionate team committed to making a difference in pets' lives.

● Competitive pay and benefits package.

● Opportunities for ongoing professional development and career advancement.

● Fun, supportive work culture where team members are valued.

How to Apply:

If you are a strong leader with excellent problem-solving abilities and a passion for customer service, we want to hear from you! Please submit your resume and a cover letter outlining your experience and qualifications toJob Title: Veterinary Lead Receptionist Location: Northside Animal Hospital, Columbus GA Job Type: Full-Time Salary: Starts at $18/hr Benefits available: Health insurance, paid time off, employee discounts, career development opportunities

About Us:

At Northside Animal Hospital, we are passionate about providing the best care for pets and exceptional service to pet owners. We are a growing, client-focused veterinary clinic with a strong emphasis on teamwork, compassion, and innovation. We are currently looking for a Veterinary Lead Receptionist to join our dynamic team and play a key role in managing the front desk operations, leading the reception team, and ensuring a smooth, efficient workflow in our clinic.

Position Overview:

As a Veterinary Lead Receptionist, you will lead and inspire a team of receptionists while overseeing the day-to-day operations of the front desk. This role requires a proactive, detail-oriented, and empathetic individual with strong leadership and problem-solving skills. You will be responsible for training and mentoring your team, identifying and resolving workflow issues, and ensuring exceptional communication and service both internally and with clients.

Key Responsibilities:

● Leadership & Team Building: Lead, mentor, and train a team of receptionists, ensuring they have the skills, confidence, and support to excel in their roles. Foster a positive, collaborative, and client-focused culture at the front desk.

● Problem Solving & Workflow Management: Identify inefficiencies in the reception workflow, troubleshoot issues, and implement improvements to optimize patient flow and client service. Proactively address challenges and adapt to changes in a fast-paced environment.

● Communication & Client Relations: Serve as a point of contact for client concerns or complaints, handling them with empathy, professionalism, and tact. Ensure clients feel heard, respected, and well-cared for, while providing clear information about their pets' care.

● Feedback & Development: Provide regular feedback to receptionists, helping them improve their skills and performance. Work closely with the hospital leadership team to communicate team challenges, successes, and opportunities for improvement.

● Training & Development: Help update and deliver training materials for new hires and ongoing staff development. Ensure all receptionists are well-versed in clinic policies, customer service practices, and the use of practice management software.

● Administrative Support: Ensure smooth operation of appointment scheduling, patient check-ins, and payment processing.

Qualifications:

● Experience: At least 2 years of experience in a veterinary or medical office setting, with 1+ year in a leadership or supervisory role.

● Leadership Skills: Strong ability to lead and inspire a team, with experience in training, mentoring, and providing constructive feedback.

● Problem-Solving & Organization: Proven track record of identifying workflow inefficiencies and implementing effective solutions. Highly organized with an ability to juggle multiple tasks while maintaining a high level of accuracy.

● Communication Skills: Excellent verbal and written communication skills. Ability to communicate with clarity, empathy, and professionalism with clients, team members, and hospital leadership.

● Client Care: Skilled at managing client concerns in a calm, professional manner. Must demonstrate empathy and a commitment to delivering outstanding service.

● Team Collaboration: Ability to work closely with other team members, fostering a positive, inclusive, and supportive work environment

Why Work With Us?

● Join a dedicated, compassionate team committed to making a difference in pets' lives.

● Competitive pay and benefits package.

● Opportunities for ongoing professional development and career advancement.

● Fun, supportive work culture where team members are valued.

How to Apply:

If you are a strong leader with excellent problem-solving abilities and a passion for customer service, we want to hear from you! Please submit your resume and a cover letter outlining your experience and qualifications to erin.campbell@nva.com