Position Overview:
We are seeking a highly professional, detail-oriented Client Service Representative / Administrative Assistant to join our established and growing equine veterinary practice. This role is best suited for an individual with a strong horse background who thrives in a fast-paced medical environment and takes pride in delivering exceptional client service.

This is not an entry-level position—we are looking for someone who is dependable, proactive, and interested in developing a long-term career within the veterinary field.

Key Responsibilities:

• Serve as the primary point of contact for clients, delivering a polished and efficient service experience
• Manage a high volume of incoming phone calls, including:
• Appointment scheduling
• Client inquiries and education
• Triage of urgent and emergency situations
• Coordinate daily appointment flow across multiple veterinarians and technical staff
• Accurately process payments and maintain financial records
• Maintain precise and up-to-date client and patient records within practice management software
• Manage email and mail correspondence in a timely and professional manner
• Ensure the reception and client areas reflect a clean, organized, and welcoming environment
• Contribute to the overall efficiency and professionalism of daily hospital operations

Required Qualifications:

• Hands-on experience working with and around horses (required)
• Proven customer service experience in a professional setting
• Excellent communication skills (phone, written, and in-person)
• Strong organizational skills and attention to detail
• Ability to multitask and remain composed under pressure
• High level of reliability, accountability, and professionalism
• Interest in a long-term, career-oriented position

Preferred Qualifications:

• Experience in a veterinary or medical office setting
• Familiarity with practice management software

Schedule:

• Monday–Friday, 8:00 AM – 5:00 PM (1-hour lunch)

About Our Practice:
We are a busy and continuously growing equine veterinary facility with 11 veterinarians on staff. Our practice is known for providing high-quality care and maintaining strong, long-term relationships with our clients.

Located in Wisconsin’s Lake Country area, our clinic offers access to a safe, welcoming community with abundant outdoor recreation, including parks, trails, and year-round activities.

What Sets This Role Apart:

• Professional Environment: Work alongside an experienced and respected veterinary team
• Team Culture: Supportive, collaborative, and respectful workplace
• Stability & Growth: Opportunity to build a long-term career within a growing practice
• Meaningful Work: Play a key role in supporting patient care and client relationships

Benefits:

• Medical, Dental, and Vision Insurance
• HSA and FSA options
• 401(k) with company match
• Paid time off (vacation and sick leave)
• Holiday pay
• Quarterly bonus opportunities
• Short- and long-term disability insurance
• Life insurance
• Employee pet discounts
• Critical illness and accident coverage

Hiring Manager:

Tricia Kasten: tkasten@wiequine.com

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person