Client Services Representative
Fairfield Equine Associates
Job Description
About Us:
Since being founded in 1989, Fairfield Equine Associates has been globally recognized as one of the finest equine medical facilities in the world. From treating top athletes at home to Olympic and other international sporting events, we strive to provide premium care and exceed client expectations. As one of the most technically advanced practices in the country, our services include digital radiography, ultrasound, nuclear scintigraphy (bone scan), onsite MRI, state-of-the-art surgical suites, and shockwave therapy, among others.
A proud member of ISELP with two board-certified surgeons and a team of 15 doctors, our mission is to provide exemplary healthcare for every horse we treat.
Responsibilities:
- Answer and manage a multi-line phone system
- Transfer calls to appropriate staff members
- Take detailed messages and ensure timely delivery to the appropriate team member
- Address client needs and requests over the phone, including:
- Health certificates and health statements
- Sending medical records (images, history, vaccine records, Coggins, bloodwork, rabies certificates)
- Answering billing inquiries
- Process payments over the phone
- Enter and manage checks received via mail or lockbox
- Deposit checks using remote deposit system and prepare bank deposits (including cash, when applicable)
- Send and enter client contracts
- Assist with accounts receivable (AR)
- Support month-end processes, including preparing statements and processing credit cards (15th of each month or next business day)
- Schedule appointments for three (3) veterinarians
- Maintain organized filing systems for vendor invoices and patient records
- Distribute insurance forms to appropriate doctors and mail completed forms
- Monitor and respond to voicemail messages each morning
- Manage phone service system (turn on/off daily and coordinate on-call doctor coverage)
- Monitor and respond to both personal work email and general inbox (info@fairfieldequine.com)
The Ideal Candidate:
- At least two years of experience in the sport horse industry preferred
- Motivated, dependable, and highly organized with a strong work ethic
- Passion for equine athletes and client care
- Strong communication skills (written and verbal)
- Basic veterinary knowledge of services and products
- Proficient in Microsoft Office, email, and practice management software
- Strong multitasking skills with attention to detail
- Ability to pass background check and drug screening
Anticipated Schedule:
- Full-time position
- Monday – Friday, 8:00 AM – 5:00 PM (1-hour lunch break)
Compensation & Benefits:
- $1,000 Sign-On Bonus
- Competitive pay ($20.00–$22.00/hour, based on experience)
- Generous employee discount
- Paid time off
- 401(k) with matching
- Medical, dental, and vision insurance
- Short- and long-term disability
Job Type: Full-time
Work Location: In person
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
