Customer Service Representative
Pima North Animal Hospital
Job Description
Client Care Representative
Ready to love where you work?
Pima North Animal Hospital is looking for a Client Care Representative who thrives on helping people, loves pets, and enjoys being part of a collaborative team. As the first face clients see and the first voice they hear, you'll play a vital role in creating a welcoming experience for every pet and pet parent who walks through our doors.
For nearly 30 years, Pima North Animal Hospital has been serving the Scottsdale community with exceptional veterinary care. Our AAHA-accredited, Cat Friendly Practice offers comprehensive medical, surgical, dental, boarding, and grooming services, providing our team with a dynamic and rewarding work environment.
What You'll Do
- Welcome clients and patients with warmth, professionalism, and compassion
- Schedule appointments and manage daily patient flow
- Answer incoming calls and assist clients with questions and concerns
- Maintain accurate patient records and documentation
- Process payments and support client check-in and check-out
- Partner closely with doctors, technicians, and hospital leadership to ensure a seamless client experience
- Help create a positive and organized atmosphere for clients, patients, and teammates
What We're Looking For
- Minimum of 1 year of customer service, reception, or client-facing experience
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Comfortable learning and using computer software and scheduling systems
- Positive attitude and team-oriented mindset
- Passion for delivering exceptional service to clients and their pets
What We Offer
- $16+ per hour, depending on experience
- Flexible scheduling options
- Health insurance benefits
- Free mental health benefit options
- 401(k) with company match
- Competitive PTO plan
- Employee pet care discounts
- Opportunities for growth and professional development
- Supportive team culture where your contributions are valued
If you're looking for more than just a job and want to build a career with a team dedicated to outstanding patient care and client service, we'd love to hear from you!
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
