Customer Service Representative
River Forest Animal Hospital
Job Description
Job description
River Forest Animal Hospital | River Forest, IL
River Forest Animal Hospital is a six-doctor general practice located in River Forest, IL. Our state-of-the-art facility includes a fully equipped surgical suite, dental suite, in-house diagnostic laboratory, and a radiology suite featuring digital radiography and ultrasonography.
We are currently seeking an experienced Part-Time Customer Service Representative to join our friendly, upbeat, and fast-paced team.
About the Role
As our Customer Service Representative, you will be the first point of contact for our clients and play a key role in creating a welcoming and efficient experience for both clients and their pets.
About You
The ideal candidate:
- Has prior customer service experience in a veterinary setting
- Thrives in an upbeat, fast-paced environment with frequent client interaction
- Is comfortable scheduling appointments, answering phones, and processing payments
- Is a self-motivated team player who enjoys collaborating with veterinary professionals
- Possesses excellent communication skills and can multitask effectively
- Is compassionate, patient, empathetic, and enjoys working with pets and their people
- Has experience with AviMark software (or is willing to learn)
- Is available to work evenings and weekends
Schedule & Compensation
- Job Type: Part-time
- Pay: $18–$20 per hour
Schedule may include:
- Day shifts
- Evening shifts
- Weekends
- Holidays
- Monday–Friday availability
Required Experience
- Veterinary experience: 1 year (required)
- Front desk/customer service experience: 2 years (required)
Preferred Availability:
- Day shifts
- Evening shifts
- Weekends
Work Location
- On-site in River Forest, IL
To learn more about our hospital, visit: riverforestvet.com
Hiring Manager: Dana Higgs
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:
• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
