“Servant leadership” is something people talk about and NVA truly lives, something that was at the heart of NVA long before it was trendy. NVA’s commitment to servant leadership means that we know our people—from the hospitals to the support centers—are always working to help others. Treating patients, caring for pet visitors, managing hospitals and resorts, mentoring new doctors, helping colleagues solve tough problems, providing tangible resources and support—it’s all about caring. We care for you, because you care for them. And the more we take care of you, the more capable you are of taking care of the patients, families, communities, and colleagues you care about.
The NVACommitment
We’re committed to progressive and compassionate care, narrowing the health gap with wellness plans, veterinary dentistry and fear-free healthcare experiences for patients and their families.
We’re committed to the profession, supporting future leaders with mentoring to further their skills and elevate care, helping DVMs overcome student debt and supporting veterinarians’ well-being.
We’re committed to our community, supporting those in need through disaster recovery and hosting gatherings to let veterinarians collaborate, connect, unite and share with their peers.
"The concept of Servant Leadership requires that we lead from a position of caring and that we’re good listeners."
The NVALeadership Model
We talk about why we do what we do, and what is common across all sites is our why: the love of animals and the people who love them. And that gives us permission to make decisions based on loving our clients and loving our pets and loving our teams. It’s unusual to talk about those outcomes first. But we really believe by putting our clients and pets first, our pet care teams second, followed by those who support them, the business outcomes will follow. And they do.
