NVA

National Veterinary Associates is seeking an Assistant Hospital Manager to join our growing teams!

Are you a Veterinary Receptionist, Customer Service Representative, or Veterinary Technician looking for your next career move? This is the perfect opportunity for the right person to take the first step in career development within a high-quality hospital setting as part of a progressive and supportive team atmosphere.  We take great pride and satisfaction in providing stellar medicine and surgery to our patients and exceptional personalized service to our clients. Our friendly staff is highly motivated and works well as a team. If this sounds like the right fit for you, come join us!

Job Summary

The Assistant Hospital Manager is a co-leader and an integral member of the veterinary hospital management team. The Assistant Hospital Manager partners with the Hospital Manager and the Managing DVM to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. The AHM will offer support across all shifts ensuring that the hospital always has a leader on-site for team, client, and patient support.

Role Expectations

• This will be a hybrid role consisting of both floor and admin hours
• This is a full-time hourly position
• Compensation based on experience
  
  

Supports the Practice Manager in Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to budget with our hospital leader team.

Supports the Practice Manager in Operations

• Oversees employee benefits program and hospital insurance plans.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
  
  

Supports the Practice Manager in People Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of the front staff.
• Implements performance-based incentive and rewards and recognition programs.
• Be a pillar alongside our hospital leadership team.

Supports the Practice Manager in Client Service

• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication. Work side by side with our reception team.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Supports the Practice Manager in Financials

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs alongside our inventory manager.
• Performs other duties essential to the performance of the hospital as assigned.