NVA

The Assistant Hospital Manager is a co-leader and an integral member of the veterinary hospital management team. The Assistant Hospital Manager partners with the Hospital Manager and the Managing DVM to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service. The AHM will offer support across all shifts ensuring that the hospital always has a leader on-site for team, client, and patient support.

Role Expectations

• This will be a hybrid role consisting of both floor and admin hours
• This is a full-time hourly position
• Compensation based on experience
  
  

Supports the Practice Manager in Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to budget with our hospital leader team.

Supports the Practice Manager in Operations

• Oversees employee benefits program and hospital insurance plans.
• Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
  
  

Supports the Practice Manager in People Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of the front staff.
• Implements performance-based incentive and rewards and recognition programs.
• Be a pillar alongside our hospital leadership team.

Supports the Practice Manager in Client Service

• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication. Work side by side with our reception team.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Supports the Practice Manager in Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs alongside our inventory manager.
• Performs other duties essential to the performance of the hospital as assigned.

• A bachelor’s degree in business or a related field is preferred
• 1-3 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus