NVA

Starch Pet Hospital & University West Pet Clinic
Des Moines & Clive, IA

Do you love animals and the people who care for them? Are you energized by leadership, teamwork, and creating a positive hospital culture? Starch Pet Hospital and University West Pet Clinic are seeking a Multi-Site Assistant Hospital Manager to join our fast-paced, collaborative nine-doctor practice.

This role is ideal for a motivated leader who enjoys supporting teams, improving operations, and making a meaningful impact across multiple hospital locations—all while working in a fun, empowering, and supportive environment.

Job Summary

The Multi-Site Assistant Hospital Manager is a co-leader and integral member of the hospital management team. In partnership with the Hospital Manager and Managing Veterinarian, this role supports smooth, efficient, and profitable hospital operations while fostering a culture of high-quality patient care and exceptional client service.

This position helps drive day-to-day operations across both locations and assumes managerial responsibility in the Hospital Manager’s absence. The Assistant Manager plays a key role in leadership, planning, people management, client experience, and financial oversight.

Key Responsibilities

Leadership & Planning

• Partner with the Hospital Manager to support strategic planning, budgeting, and hospital goals
• Act as a champion for best practices, identifying opportunities for improvement and consistency across sites
• Create and manage staff schedules while monitoring labor costs
• Support initiatives related to team development, DVM hiring and retention, and hospital growth

Hospital Operations

• Oversee day-to-day operations, including scheduling, inventory management, invoice processing, and workflow support
• Lead technician and receptionist support teams, stepping in on the floor as needed
• Support compliance efforts including DEA, OSHA, licensing tracking, and AAHA accreditation
• Utilize practice management systems to run reports, support payroll, and maintain operational efficiency

People Management

• Partner with hospital leadership on hiring, onboarding, coaching, performance management, and disciplinary actions
• Provide daily leadership and support to team members, fostering collaboration and accountability
• Help develop learning and development opportunities that support retention and growth

Client Service

• Demonstrate and reinforce exceptional client service standards
• Address and resolve client concerns or escalations in a professional, fair, and compassionate manner
• Support front desk operations and client communication when needed

Financial Support

• Assist with payroll processing, accounts receivable, and cash handling
• Oversee inventory control and support cost management initiatives
• Participate in financial reporting, budgeting, and annual pricing reviews

Qualifications

• Associate degree or higher preferred
• Previous supervisory or management experience required
• Experience in a veterinary or healthcare setting preferred
• Licensed Veterinary Technician preferred but not required
• Proficiency with Avimark strongly preferred
• Strong organizational, communication, and interpersonal skills
• Ability to work independently, remain flexible, and manage competing priorities
• Willingness to learn financial and data analysis

Compensation & Benefits

·       Competitive pay based on experience

·       Medical, dental, and vision insurance

·       Paid time off and paid holidays

·       401(k) with employer matching

·       Continuing education and professional development support

·       License/certification reimbursement (as applicable)

·       Pet care discounts and employee assistance program

·       Referral bonuses and uniform allowance

·       Growth opportunities across multiple hospital locations