NVA

The Assistant Veterinary Hospital Manager is an integral member of the hospital management team. In partnership with the Hospital Manager and Managing Veterinarian, this role supports smooth and profitable operations by helping drive revenue, manage costs, and foster a culture of high-quality patient care and exceptional client service. Responsibilities include supporting the management, planning, and coordination of hospital operations while cultivating a supportive and collaborative team environment.

Qualifications

• Bachelor’s degree in business or related field preferred.
• Previous experience in a management role, including customer service responsibilities
• Experience in a veterinary or hospital setting preferred
• Knowledge of multi-functional operations, including budgeting and labor management
• Strong supervisory and leadership skills with proven ability to coach, develop, and motivate staff.

Key Responsibilities

• Support the Hospital Manager with Leadership & Planning
• Act as a champion for change by identifying, documenting, and promoting best practices
• Participate in planning and budget maintenance.
• Help establish practice and staff goals.
• Create hospital schedules and manage labor costs in alignment with budget.

Support the Hospital Manager with Operations

• Oversee employee benefits programs and hospital insurance plans.
• Help develop and implement hospital policies, including DEA/Controlled Substances and OSHA compliance.
• Perform quality checks and review client files
• Monitor computer systems and coordinate with HelpDesk to resolve technical issues.

Support the Hospital Manager with People Management

• Partner with the Managing Veterinarian to address staffing needs, including hiring, training, reviewing, and disciplining front staff.
• Help implement performance-based incentive, rewards, and recognition programs.
• Provide day-to-day leadership, coaching, and support as part of the hospital management team.

Support the Hospital Manager with Client Service

• Demonstrate and reinforce the highest level of client service.
• Resolve client issues and escalations, ensuring follow-up and communication.
• Work side-by-side with the reception team to support client interactions.
• Help drive client visits through strategic communication and local marketing/community engagement.

Support the Hospital Manager with Financials

• Ensure payroll is accurately processed and submitted for all hospital staff.
• Help manage accounts receivable, cash handling, and invoice audits.
• Oversee hospital inventory and collaborate with the inventory manager to control facility and administrative costs.

Perform other duties as needed to support hospital performance.