NVA

Client Service Representative (CSR)

East Brook Animal Hospital

Full-Time | Veterinary Receptionist / Client Service Representative

Are you an experienced customer service professional who loves animals and enjoys building relationships with people? Join the team at East Brook Animal Hospital as a Veterinary Client Service Representative (CSR)!

We’re looking for a friendly, organized, and compassionate individual who thrives in a fast-paced environment and enjoys helping both pets and the people who love them. As the first and last point of contact for our clients, you’ll play an important role in creating a welcoming, supportive experience for every visit.

If you enjoy teamwork, communication, and making a difference every day, we’d love to meet you.

What You’ll Do

• Greet clients and patients with warmth and professionalism
• Answer phones, schedule appointments, and manage client communication
• Educate clients on vaccines, wellness care, and hospital services
• Process medical records, notes, and client information accurately
• Support veterinarians and technicians through effective communication
• Handle multiple tasks while maintaining a calm and positive attitude
• Provide compassionate support during emotionally sensitive situations

What We’re Looking For

Preferred Qualifications

• 1 or more years of veterinary receptionist, veterinary assistant, or animal care experience
• Knowledge of veterinary terminology, vaccines, and wellness services
• Experience working in a veterinary hospital or animal-related field

Required Skills

• Strong customer service and communication skills
• Comfortable using computers and navigating multiple software systems
• Ability to multitask and stay organized in a busy environment
• Positive attitude and strong teamwork mentality
• Ability to handle challenging conversations with empathy and professionalism

Physical Requirements

This role can be physically active and may include:

• Standing, walking, bending, and lifting throughout the day
• Navigating stairs regularly
• Lifting and carrying up to 50 pounds when needed

Schedule

• Full-time opportunity
• 4–5 day work week
• Flexible scheduling based on hospital needs
• Saturday availability required

Benefits

Full-time team members are eligible for:

• Medical, dental, and additional benefit options
• Paid vacation
• Generous employee pet discounts on services, medications, and food
• Supportive team environment with opportunities to learn and grow

Why East Brook Animal Hospital?

At East Brook Animal Hospital, we believe great client care starts with a strong, supportive team culture. We work together to provide compassionate care for pets while creating a welcoming environment for our clients and coworkers alike.

If you’re passionate about animals, client service, and being part of a collaborative veterinary team, apply today!

East Brook Animal Hospital is an Equal Opportunity Employer and values diversity in the workplace.