NVA

Equine Veterinary Support Assistant

About the Position
South Shore Equine Clinic & Diagnostic Center is seeking a dedicated and versatile team member to join our practice in a unique hybrid role that combines the responsibilities of both a Veterinary Technician and a Client Service Representative. This position is ideal for someone with a solid foundation in horsemanship, strong communication skills, and a passion for both patient care and client service.

In this role, you will support our veterinarians in the field and hospital while also serving as a key point of contact for our clients. The position blends hands-on equine technical skills (including patient care, laboratory, and inventory responsibilities) with administrative and client service responsibilities, providing a dynamic and rewarding career opportunity. 

We are hiring a part-time employee that can work Monday, Thursday, Friday, and 1 out of 4 Saturday mornings. For candidates who are interested, there are additional opportunities to participate in technical on-call coverage.

Key Responsibilities

Technical & Patient Care

• Assist veterinarians in the diagnosis and treatment of equine medical cases both in-clinic and ambulatory settings.
• Provide care for hospitalized patients.
• Assist with patient admission and discharge, ensuring smooth transitions, accurate documentation, and clear client communication.
• Handle horses safely and confidently, including trailering.
• Process laboratory samples and maintain accurate records.
• Assist with managing inventory supplies
• Support facility and equipment maintenance as needed.

Client Service & Administration

• Manage client communications via phone, email, and text in a professional and timely manner.
• Provide excellent client service and education, supporting both patients and owners.
• Use practice management software to document interactions and medical records.

The Ideal Candidate

• Must be available to work Monday, Thursday, Friday, and 1 out of 4 Saturdays per month.
• Strong horse handling skills with 5+ years of barn experience.
• Background in equine medical knowledge and terminology.
• Excellent verbal and written communication skills.
• Reliable, adaptable, and able to stay composed in stressful situations.
• Team player who thrives in a fast-paced, collaborative environment.
• Proficiency with computers, tablets, cloud-based systems, and Microsoft Office (Outlook, Word, Excel).
• Valid MA driver’s license and dependable transportation.
• Ability to lift 50 lbs.
• Motivated, dependable, and passionate about both equine care and client service.

Compensation & Benefits

• Competitive salary based on experience ($18 - $20 per hour)
• Uniform allowance.
• Employee Horse Health Care Package (Wellness Plan & Colic Assistance Plan).

Join Our Team
At South Shore Equine Clinic, patient care and client service go hand in hand. Our doctors and staff foster a supportive, growth-oriented culture where every team member is valued. If you are motivated, adaptable, and eager to contribute to both clinical care and client support, we’d love to hear from you.

To learn more about our practice, please visit: www.ssequineclinic.com