NVA

Job Summary:

The Leave of Absence Analyst is an entry-level role within the Benefits Team, reporting to the Senior Manager, Leave & Disability. This role serves as the Tier 1 point of contact for leave of absence and accommodation inquiries and plays a critical role in the operational execution of the LOAA program.

The Analyst supports team members, managers, People Business Partners, and cross-functional partners by providing general information, processing benefit premium payments, maintaining accurate data, and ensuring timely and consistent service delivery. This role is well suited for candidates who enjoy structured work, financial reconciliation, and supporting team members through standardized processes.

Key Responsibilities:

• Serve as the first point of contact for team member, manager, and HR inquiries related to leave of absence and accommodations
• Provide general information on leave types, eligibility basics, documentation requirements, and timelines
• Manage benefit premium payments and arrears for team members on unpaid leave, including billing and reconciliation
• Process benefit invoices and ensure accurate allocation of premiums and payments
• Update team member leave status and benefit deductions in program systems
• (BusinessSolver, Dayforce, ADP, or similar)
• Maintain accurate records and route complex issues to LOAA Specialists or Business Partners
• Support audits, reporting, and ongoing program coordination

Qualifications:

Education & Experience

• Associate’s or Bachelor’s degree in Human Resources, Business, Finance, or a related field preferred.
• 1+ years of experience in HR, Benefits, Leave of Absence, or related administrative support roles, including internships or entry-level experience.
• Experience in a shared services, helpdesk, or customer support environment preferred.
• Strong attention to detail and comfort with financial calculations and data reconciliation
• Excel skills, including Pivot Tables and VLOOKUPs
• Professional, empathetic communication skills
• Ability to manage multiple tasks and deadlines in a structured environment

Preferred Qualifications

• Experience with HRIS, payroll, or benefits systems
• Premium Benefits Payments and processing
• Shared services or helpdesk experience
• Interest in growing a career in Leave, Benefits, or HR Operations

*This role is not open to receiving agency candidates and any contingent submissions will not be honored.

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